Crisis Response & Safety Technician

Claratel Behavioral Health; Decatur (GA); On-site; USD 34,000 - 42,000; Full time

Job summary

Claratel Behavioral Health seeks a Crisis Service Technician to support PES and CSU operations. You will provide direct client care, participate in intake, triage, and crisis intervention, and work to maintain a safe, therapeutic environment.

The position offers opportunities to collaborate with nursing, clinical, and case management staff to support recovery-focused care. Responsibilities include monitoring patients, documenting observations, assisting with safety protocols, and engaging

Qualifications

• High school diploma or GED required; related coursework helpful.
• Associate degree in psychology, social work, or human services preferred.
• Experience in behavioral health or crisis settings is beneficial.
• Strong communication and teamwork skills are essential.

Responsibilities

• Greet clients and families, ensuring a welcoming environment.
• Conduct initial intake, safety screenings, and observations.
• Monitor client safety and respond to crises with de-escalation.
• Maintain accurate shift notes and documentation in the EHR.
• Assist with emergency interventions and treatment planning.

Skills

Communication skills

Interpersonal skills

De-escalation skills

Education

High school diploma or GED

Associate degree (preferred)

Tools

Avatar EHR

BHL

Xferral

Job description

Claratel Behavioral Health seeks a Crisis Service Technician to support PES and CSU operations. You will provide direct client care, participate in intake, triage, and crisis intervention, and work to maintain a safe, therapeutic environment.

The position offers opportunities to collaborate with nursing, clinical, and case management staff to support recovery-focused care. Responsibilities include monitoring patients, documenting observations, assisting with safety protocols, and engaging