Crisis Response Lead: Housing & Income Solutions

UMOM New Day Centers; Phoenix (AZ); On-site; USD 64,000 - 67,000; Full time

Job summary

UMOM New Day Centers in Phoenix, AZ, seeks a Crisis Response Coordinator to supervise the Crisis Response team at the Emergency Shelter and implement best practices aligned with housing and income strategies to end homelessness. You will guide staff, manage case plans, and ensure timely data entry and reporting.

The role emphasizes collaboration with community resources, heat relief operations, and ensuring clients exit to permanent housing while securing income for stability.

Qualifications

• High School or GED Diploma, required.
• Bachelor's degree in a related field, preferred.
• Minimum three years of professional experience, with experience in relevant roles (e.g., behavioral health, human services, shelter operations, homeless services, non-profits, case management, performance management, community-based organization positions)
• Two years of supervisory experience required.
• Previous experience in case management and working with vulnerable populations required.

Responsibilities

• Supervises the daily operations of the Crisis Response team, including onboarding new clients, case plan development, goal management, and exit planning.
• Reviews the client files and provides guidance and direction to the Crisis Response team.
• Supervises Crisis Response staff members, including training, work direction, productivity and efficiency appraisal, feedback and coaching delivery, and disciplinary action, if required.
• Participates in weekly case staffing to help address barriers impacting the participant's income and housing goal.
• Responds accordingly to shift rundowns, incident reports, and complaints from clients and staff.
• Implements policies and processes related to the emergency shelter program as approved.
• Provides limited case management caseload coverage as needed.
• Provides reports, summaries, and documentation as needed and in a timely manner.
• Aligns crisis response efforts to support UMOM's strategy around housing + income = ending homelessness.

Skills

Supervisory experience

Case management

Data-driven

Budget tracking

Education

High School diploma

Bachelor's degree

Tools

Efforts to Outcomes (ETO)

HMIS

MS Office

Job description

UMOM New Day Centers in Phoenix, AZ, seeks a Crisis Response Coordinator to supervise the Crisis Response team at the Emergency Shelter and implement best practices aligned with housing and income strategies to end homelessness. You will guide staff, manage case plans, and ensure timely data entry and reporting.

The role emphasizes collaboration with community resources, heat relief operations, and ensuring clients exit to permanent housing while securing income for stability.