Intake & Care Coordinator: Compassionate Crisis Support

Phoenix Rescue Mission; Phoenix (AZ); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

401(k) match

Job summary

Phoenix Rescue Mission in Phoenix, AZ is seeking a compassionate intake specialist to screen clients for eligibility, gather documents, and coordinate care within the RAP Program. You will work with clients, families, and partners to support placement and access to services.

The role requires strong organization, empathy, and teamwork, with a commitment to the Mission’s Christian values. Experience in social services and data entry are preferred.

Qualifications

• Minimum one year in social services, intake, behavioral health, or related field.
• Bachelor’s degree in social work, sociology, psychology or related field preferred.
• Proficiency with Microsoft Office and client data entry.

Responsibilities

• Conduct intake and screening to determine eligibility for RAP program.
• Schedule and coordinate case management appointments and follow-ups.
• Collect required documentation and ensure timely data entry into the database.
• Coordinate referrals and connect clients with community resources.
• De-escalate crises and communicate effectively with clients and teams.
• Maintain compliance with policies and code of ethical conduct.
• Support devotions and align with the Mission's Statement of Faith.

Skills

Social services experience

Phone screening

Intake coordination

Scheduling

Data entry

Education

High school diploma or GED

Bachelor's degree in related field preferred

Tools

Microsoft Office

Database experience

Job description

Phoenix Rescue Mission in Phoenix, AZ is seeking a compassionate intake specialist to screen clients for eligibility, gather documents, and coordinate care within the RAP Program. You will work with clients, families, and partners to support placement and access to services.

The role requires strong organization, empathy, and teamwork, with a commitment to the Mission’s Christian values. Experience in social services and data entry are preferred.