Shelter Care & Crisis Intervention Specialist

Endeavors; Tempe (AZ); On-site; USD 21,000 - 30,000; Full time

Job summary

Endeavors in Tempe, AZ is seeking a Shelter Monitor to provide supportive services and supervise residents in the Emergency Shelter Program during shifts. You will help maintain a safe, clean facility, enforce rules, and assist with setup and neighborhood patrols, delivering crisis intervention and trauma-informed care as needed.

The role emphasizes documentation, collaboration with staff, and proactive engagement with clients while upholding organizational policies and program guidelines.

Qualifications

• Experience in crisis intervention and trauma-informed care is essential.
• Ability to de-escalate tense situations while maintaining safety.
• Strong communication and teamwork skills required.

Responsibilities

• Maintain a safe, structured, and trauma-informed environment for clients.
• Monitor shelter areas and ensure compliance with rules and safety protocols.
• Respond to client requests, complaints, and crises in a professional manner.
• Document daily logs, incident reports, and program records promptly.
• Assist with shelter setup, supplies, and vendor deliveries as needed.
• Provide guidance to volunteers and staff for efficient shelter operations.

Skills

Crisis intervention

Trauma-informed care

De-escalation techniques

Communication

Team collaboration

Education

High School Diploma or GED

Job description

Endeavors in Tempe, AZ is seeking a Shelter Monitor to provide supportive services and supervise residents in the Emergency Shelter Program during shifts. You will help maintain a safe, clean facility, enforce rules, and assist with setup and neighborhood patrols, delivering crisis intervention and trauma-informed care as needed.

The role emphasizes documentation, collaboration with staff, and proactive engagement with clients while upholding organizational policies and program guidelines.