Housing-First Shelter Programs Lead

Mercy House; Phoenix (AZ); Presencial; USD 71 000 - 87 000; Tempo integral

Resumo da oferta

Paycom - ATS in Phoenix, AZ is seeking a Program Manager to oversee the Emergency Shelter program, directing day-to-day operations and coordinating services with case management and outreach teams. You will supervise staff, manage budgets, and foster community partnerships with a guest-centered, housing-focused approach.

The role emphasizes collaboration with partners, coordination of intakes and reports, and maintaining safety and facility standards while aligning with the agency’s mission and

Qualificações

• Associate's degree and at least 2 years of direct life experience with long‑term homeless populations
• Ability to perform crisis intervention as needed
• Guest-focused, trauma-informed, housing-focused approach
• Spanish language skills are a valuable asset

Responsabilidades

• Oversee Guest Services and ensure a guest-focused, trauma-informed delivery
• Coordinate with Case Management, Outreach, and Leasing Agent teams to maintain housing-focused operations
• Encourage progress toward housing with shelter guests
• Coordinate calendars and services provided by partner agencies
• Oversee collection, input, and distribution of intakes/reports
• Manage program budget and supervise staff including intake specialists and coordinators
• Foster partnerships with community organizations and supervise Volunteers and events

Conhecimentos

Guest Services

Crisis intervention

Staff leadership

Communication

Spanish language

Formação académica

Associate's degree

2+ years homeless service experience

Descrição da oferta de emprego

Paycom - ATS in Phoenix, AZ is seeking a Program Manager to oversee the Emergency Shelter program, directing day-to-day operations and coordinating services with case management and outreach teams. You will supervise staff, manage budgets, and foster community partnerships with a guest-centered, housing-focused approach.

The role emphasizes collaboration with partners, coordination of intakes and reports, and maintaining safety and facility standards while aligning with the agency’s mission and