Crisis-Response Housing Services Coordinator

LifeMoves; San Jose (CA); On-site; USD 28,929 - 31,684; Full time

Job summary

LifeMoves provides interim housing and services in San Jose, supporting 90 male clients at Montgomery Street Inn. The Residential Service Coordinator offers crisis response, daily operations support, and a safe, welcoming environment.

The role emphasizes confidentiality and compassionate care to help clients regain housing stability. Reporting to the Operations & Services Manager, you will assist with intake, room setup, supplies, and documentation while upholding DEIB principles and

Qualifications

• High school diploma or GED required; 2-3 years of related experience may substitute for formal education.
• Comfortable using basic technology, including phone and messaging systems, email, Microsoft and Google Suites, and databases to complete administrative tasks.

Responsibilities

• Provide calm, supportive crisis response and connect clients to appropriate resources as needed.
• Support daily operations by responding to needs and questions from clients, volunteers, donors, and visitors with radical hospitality, professionalism, and compassion.
• Monitor site safety through regular rounds and camera observation to ensure a clean, safe, and welcoming environment. Report maintenance or pest issues promptly and support pest control efforts by maintaining cleanliness and preparing spaces for treatment as needed.
• Manage facility meals, supplies, and donations, ensuring proper inventory, and maintaining organized storage.
• Support team collaboration by creating reports, updating shift logs and participating in meetings.
• Maintain a high level of ethical conduct regarding confidentiality, boundaries, and professionalism while fostering a supportive environment for all.
• Conduct welcomes, move-ins, transitions, and move-outs, ensuring accurate documentation, positive experiences for clients, and completing tasks such as cleaning rooms, bagging belongings, and preparing spaces as needed.

Skills

Communication

Empathy

De-escalation

Organization

Education

High School Diploma or GED

Tools

Microsoft Office

Google Suites

Databases

Job description

LifeMoves provides interim housing and services in San Jose, supporting 90 male clients at Montgomery Street Inn. The Residential Service Coordinator offers crisis response, daily operations support, and a safe, welcoming environment.

The role emphasizes confidentiality and compassionate care to help clients regain housing stability. Reporting to the Operations & Services Manager, you will assist with intake, room setup, supplies, and documentation while upholding DEIB principles and