Crisis-Response Front Desk & Hospitality Specialist

Light Of Life Rescue Mission; Pittsburgh (Allegheny County); On-site; USD 32,000 - 48,000; Full time

Job summary

Light of Life Rescue Mission in Pittsburgh seeks a Community Hospitality Specialist to serve as the frontline contact for guests, donors, and callers. The role blends reception duties with program knowledge, requiring compassionate, discreet handling of confidential information and a Christ-centered approach.

The position emphasizes independent work, organization, and collaboration across departments to coordinate volunteers, donations, and community referrals.

Qualifications

• Bachelor's degree in social services, liberal arts, or management preferred.
• Understanding of key addiction and recovery fundamentals.
• Experience working with homeless people preferred.
• 2-3 years Receptionist or Switchboard experience.

Responsibilities

• Represents Light of Life's mission by welcoming guests, donors, volunteers and callers, connecting to resources, and offering prayer as appropriate.
• Provides front-office support including phone reception, visitor engagement, scheduling, correspondence, and confidential records management.
• Coordinates office operations including volunteer training, supply procurement, donations processing, mail handling, vendor relations, and platform administration.
• Supports organizational initiatives through appointment coordination, expense processing, and other admin tasks.

Skills

Customer service

Phone etiquette

Empathy

Organization

Autonomy

MS Office

Initiative

Confidentiality

Education

Bachelor's degree preferred

Understanding addiction fundamentals

Experience with homeless populations

Receptionist experience 2-3 yrs

Tools

SharePoint

Word

Excel

Outlook

Job description

Light of Life Rescue Mission in Pittsburgh seeks a Community Hospitality Specialist to serve as the frontline contact for guests, donors, and callers. The role blends reception duties with program knowledge, requiring compassionate, discreet handling of confidential information and a Christ-centered approach.

The position emphasizes independent work, organization, and collaboration across departments to coordinate volunteers, donations, and community referrals.