Community Hospitality Specialist

Light Of Life Rescue Mission; Pittsburgh (Allegheny County); On-site; USD 32,000 - 48,000; Full time

Job summary

Light of Life Rescue Mission in Pittsburgh seeks a Community Hospitality Specialist to serve as the frontline contact for guests, donors, and callers. The role blends reception duties with program knowledge, requiring compassionate, discreet handling of confidential information and a Christ-centered approach.

The position emphasizes independent work, organization, and collaboration across departments to coordinate volunteers, donations, and community referrals.

Qualifications

• Bachelor's degree in social services, liberal arts, or management preferred.
• Understanding of key addiction and recovery fundamentals.
• Experience working with homeless people preferred.
• 2-3 years Receptionist or Switchboard experience.

Responsibilities

• Represents Light of Life's mission by welcoming guests, donors, volunteers and callers, connecting to resources, and offering prayer as appropriate.
• Provides front-office support including phone reception, visitor engagement, scheduling, correspondence, and confidential records management.
• Coordinates office operations including volunteer training, supply procurement, donations processing, mail handling, vendor relations, and platform administration.
• Supports organizational initiatives through appointment coordination, expense processing, and other admin tasks.

Skills

Customer service

Phone etiquette

Empathy

Organization

Autonomy

MS Office

Initiative

Confidentiality

Education

Bachelor's degree preferred

Understanding addiction fundamentals

Experience with homeless populations

Receptionist experience 2-3 yrs

Tools

SharePoint

Word

Excel

Outlook

Job description

For over 70 years, Light of Life Rescue Mission has been a safe refuge for homeless and hurting people in the Pittsburgh area.

We currently seek a Community Hospitality Specialist that is critical to Light of Life's principle of loving others well. Those who exhibit independence, persistence, and flexibility, are best suited for the position because they may be the first point of contact for someone in crisis. The job is like a traditional receptionist position but requires additional organizational knowledge. Understanding Light of Life's program offerings, community partners, and referral network will be as crucial as having proficient telephone skills. The job requires effective hospitality, ability to follow protocol, attention to detail, tactful discretion, and good judgment when dealing with confidential information.

PRIMARY RESPONSIBILITIES:

1. Represents Light of Life's mission and values by creating a welcoming, gospel-centered experience for guests, donors, volunteers, and callers, connecting individuals to outside agencies, and offering prayer as appropriate.
2. Provides front-office administrative support including phone reception, visitor engagement, scheduling, correspondence, and confidential records management.
3. Coordinates office operations, including volunteer training, supply procurement, donation intake, mail processing, vendor relations, and technology platform administration.
4. Supports organizational initiative through appointment coordination, expense, and stipend processing, and other administrative functions as assigned.

Due to the interface with in in a Christian Community, all staff at Light of Life are required to:

• Walk alongside clients as a disciple of Christ and share the Gospel of Jesus Christ with them through actions and words.
• Establish mutual trust and create a safe, authentic environment so that the clients continue to mature in Christ.
• Serve the clients in a Christ-like manner and practice a self-evaluative lifestyle.
• Resolve all issues in ways that promote the principles of Light of Life while following the processes described in the LOL staff manual.
• Exhibit love for Jesus Christ, the staff, and the clients.
• Study the Christian Bible and apply the knowledge received/revealed to job duties and clients' specific issues.
• Help the clients make choices that are justifiably in their eternal best interest.
• Practice Christ Like stewardship of all resources.
• Model personal responsibility, accountability, timely reporting, and a self-evaluative lifestyle.

COMPETENCIES AND SKILLS:

• Customer-service focus with professional telephone etiquette.
• Excellent social skills, able to operate with diplomacy, tact, and empathy.
• Ability to exercise sound judgment and respond promptly in an emergency or crisis situations using compassionate, trauma-informed communication.
• A high degree of personal organization, time management, and ability to prioritize.
• Comfortable working autonomously and across multiple tasks with excellence.
• Microsoft Office applications including SharePoint, Word, Excel, and Outlook.
• Ability to take initiative and make decisions within pre-determined parameters.
• Ability to maintain confidentiality and handle sensitive information with discretion.

EDUCATION/EXPERIENCE:

• Bachelor's degree in the field of social services, liberal arts, or management preferred.
• Understanding of key addiction and recovery fundamentals.
• Experience working with homeless people preferred.
• 2-3 years Receptionist or Switchboard experience.

Light of Life is committed to maintaining a drug-free community. Due to the nature of our ministry serving some who struggle with issues of addiction or drug abuse, our staff may not use or consume controlled substances like marijuana, even when prescribed by a physician.