Crisis & Referral Specialist- NEVADA

Elevance Health; Springfield (IL); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Elevance Health is seeking a Crisis & Referral Specialist to provide telephonic crisis intervention, screen and assess callers, and connect them with appropriate services. This remote role supports a 24/7 call center with in-person training sessions as required.

The ideal candidate will have a HS diploma or equivalent with 1 year in behavioral health or 6 months crisis experience, and may have a BS/BA in a human services field. Training begins soon, with shift options including weekends.

Qualifications

• Requires a HS diploma or the equivalent and a minimum of 1 year of experience in behavioral health or a minimum of 6 months of direct crisis experience to include screenings and assessments to determine appropriate interventions; or any combination of education and experience which would provide an equivalent background.
• Preferred: BS/BA degree in a mental health or other human services field with two years of direct behavioral health experience.

Responsibilities

• Takes inbound calls from individuals needing support, services, or who may be in crisis.
• Performs safety screenings and assessments to discern presence and acuity of risk.
• Uses caller information to understand needs and develop a plan of action with the individual.
• Completes appropriate, timely, and accurate documentation of interactions.
• Provides linkage follow-up to assure individuals access services.
• Coordinates with other agencies to ensure optimal use of resources and supports.
• Ensures compliance with HIPAA, OSHA, and other regulations.

Skills

Crisis intervention

Telephone screening

Active listening

Documentation

Education

HS diploma or equivalent

BS/BA in mental health (preferred)

Job description

Anticipated End Date:

2026-11-20

Position Title:Crisis & Referral Specialist- NEVADA

Job Description:Crisis & Referral SpecialistAnticipated Job Posting End Date: 10/09/2026Virtual

: This role enables associates to work virtually full-time, except for required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Alternate locations may be considered if candidates reside within a commuting distance from an office.Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless accommodation is granted as required by law.

Work Schedule

: We operate 24 hours a day, 7 days a week, 365 days out of the year. This is a 24-hour call center, we are hiring for all shifts to include weekends and holidays.

Training will be conducted Monday-Friday 8:00am-4:30pm PST for 4 weeks.A proud member of the Elevance Health family of companies, Carelon Behavioral Health uses our powerful combination of experience, expertise, dedication and compassion to see what's possible and what's better. Born out of one of the largest healthcare systems organization in the United States, our rich history gives us a unique and valuable perspective on how to solve the most pressing healthcare challenges.The

Crisis & Referral Specialist

is responsible for screening, assessing, training, and providing telephonic intervention/de‑escalation for helpline callers using established protocols to determine an immediate course of action.How you will make an impact :Takes inbound calls from individuals needing support, services, or who may be in crisis.

Performs safety screenings and assessments to discern presence and acuity of risk to the safety of the individual or others.

Uses information provided by the caller and obtained during the screenings and assessments to accurately understand the individual's needs and develop a plan of action in collaboration with the individual.

Completes appropriate, timely, and accurate documentation of interactions in accordance with established criteria.

Provides linkage follow‑up as directed to assure individual accessed services.

Coordinates with other agencies, organizations and individuals to insure optimal use of resources, services and natural support systems.

Ensures compliance with all HIPAA, OSHA, and other federal, state, and local regulations.

Minimum Requirements

Requires a HS diploma or the equivalent and a minimum of 1 year of experience in behavioral health or a minimum of 6 months of direct crisis experience to include screenings and assessments to determine appropriate interventions; or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities & Experiences

BS/BA degree in a mental health or other human services field and two years of experience working directly with individuals in need of behavioral health services strongly preferred.