Crisis & Referral Specialist- NEVADA

Elevance Health; United States; À distance; USD 30 000 - 44 000; Plein temps

Résumé du poste

Elevance Health is seeking a Crisis & Referral Specialist to screen and assess callers, provide brief telephonic interventions, and escalate risk using established protocols. The role requires residing in Nevada and performing duties in a virtual, full-time capacity with scheduled in-person trainings as needed.

The position supports a 24/7 helpline with diverse shifts, including weekends and holidays. Training will be conducted Mon-Fri 8:00am-4:30pm PST for 4 weeks, with hybrid/onsite onboarding

Responsabilités

• Takes inbound calls from individuals needing support, services, or who may be in crisis.
• Performs safety screenings and assessments to discern presence and acuity of risk to the safety of the individual or others.

Description du poste

Anticipated End Date:

2026-10-16

Position Title:

Crisis & Referral Specialist- NEVADA

Job Description:

Crisis & Referral Specialist

Location :

Candidates must reside in the state of NEVADA to be considered.

Virtual

This role enables associates to workvirtually full-time, except for required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development.Alternate locations may be considered if candidatesresidewithin a commuting distance from an office.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unlessaccommodationis granted as required by law.

Work Schedule

We operate 24 hours a day, 7 days a week, 365 days out of the year. This is a 24-hour call center, we are hiring for all shifts to include weekends and holidays. Training will be conducted Monday-Friday 8:00am-4:30pm PST for 4 weeks.

A proud member of the Elevance Health family of companies, Carelon Behavioral Health uses our powerful combination of experience, expertise, dedication and compassion to see what’s possible and what’s better. Born out of one of the largest healthcare systems organization in the United States, our rich history gives us a unique and valuable perspective on how to solve the most pressing healthcare challenges.

The Crisis & Referral Specialist is responsible for screening, assessing, training, and providing telephonic intervention/de-escalation for helpline callers using established protocols to determine an immediate course of action.

How you will make an impact :

• Takes inbound calls from individuals needing support, services, or who may be in crisis.

• Performs safety screenings and assessments to discern presence and acuity of risk to the safety of the individual or others.