Crisis & Referral Specialist- NEVADA

Elevance Health; Las Vegas (NV); Remote; USD 32,000 - 50,000; Full time

Job summary

Elevance Health is hiring a Crisis & Referral Specialist to work in a virtual 24/7 call center. You will handle inbound crisis calls, perform safety assessments, and coordinate service linkages for individuals in need, following HIPAA and applicable regulations.

The role requires a HS diploma, with preferred BS/BA in mental health or human services and prior crisis or call center experience. Training is provided, with some in-person sessions; location options include multiple U.S. states.

Qualifications

• HS diploma or equivalent.
• Minimum 1 year of experience in behavioral health or 6 months of direct crisis experience; equivalent education/experience accepted.

Responsibilities

• Take inbound calls from individuals needing support, services, or who may be in crisis.
• Perform safety screenings and assessments to discern risk levels.
• Develop action plans with the individual based on screenings and assessments.

Skills

Call center experience

Crisis experience

Education

HS diploma or equivalent

BS/BA in mental health or human services

Job description

Crisis & Referral Specialist

Anticipated Job Posting End Date: 10/09/2026

Virtual

This role enables associates to work virtually full-time, except for required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Alternate locations may be considered if candidates reside within a commuting distance from an office. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless accommodation is granted as required by law.

Work Schedule

We operate 24 hours a day, 7 days a week, 365 days out of the year. This is a 24-hour call center, we are hiring for all shifts to include weekends and holidays. Training will be conducted Monday-Friday 8:00am-4:30pm PST for 4 weeks.

A proud member of the Elevance Health family of companies, Carelon Behavioral Health uses our powerful combination of experience, expertise, dedication and compassion to see what's possible and what's better. Born out of one of the largest healthcare systems organization in the United States, our rich history gives us a unique and valuable perspective on how to solve the most pressing healthcare challenges.

How You Will Make An Impact

• Takes inbound calls from individuals needing support, services, or who may be in crisis.
• Performs safety screenings and assessments to discern presence and acuity of risk to the safety of the individual or others.
• Uses information provided by the caller and obtained during the screenings and assessments to accurately understand the individual's needs and develop a plan of action in collaboration with the individual.
• Completes appropriate, timely, and accurate documentation of interactions in accordance with established criteria.
• Provides linkage follow-up as directed to assure individual accessed services.
• Coordinates with other agencies, organizations and individuals to insure optimal use of resources, services and natural support systems.
• Ensures compliance with all HIPAA, OSHA, and other federal, state, and local regulations.

Minimum Requirements

• Requires a HS diploma or the equivalent and a minimum of 1 year of experience in behavioral health or a minimum of 6 months of direct crisis experience to include screenings and assessments to determine appropriate interventions; or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities & Experiences

• BS/BA degree in a mental health or other human services field and two years of experience working directly with individuals in need of behavioral health services strongly preferred.
• Call Center experience preferred.
• Crisis experience preferred.

For candidates working in person or virtually in the below location(s), the salary* range for this specific position is $23.11/hr to $36.40/hr.

Location: Nevada, Colorado, Illinois, New York

In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.

• The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.