Crisis & Referral Coordinator

Elevance Health; Wallingford (CT); On-site; USD 60,000 - 80,000; Full time

Job summary

Elevance Health is seeking a Crisis & Referral Coordinator to provide follow-up services for individuals in emotional distress. The role involves conducting outreach, coordinating resources, and ensuring compliance with regulations. Candidates should have a background in behavioral health and strong communication skills. This position operates within a 24-hour call center, requiring flexibility in scheduling.

Benefits

Comprehensive benefits package

401(k) contribution

Paid Time Off

Incentive bonus programs

Qualifications

• Minimum of 6 months experience in behavioral health required.
• Experience working directly with individuals in need of behavioral health services preferred.

Responsibilities

• Conducts follow-up calls or emails to individuals in crisis.
• Coordinates referrals to local, state, or federally funded programs.
• Ensures compliance with HIPAA and other regulations.

Skills

Behavioral Health

Customer Service

Crisis Management

Education

High School Diploma

BS/BA in Mental Health

Job description

Location: Candidates must reside in one of the following states to be considered : MASSACHUSETTS, NEW HAMPSHIRE, CONNECTICUT, RHODE ISLAND OR NEW YORK.

Work Schedule : We operate 24 hours a day, 7 days a week, 365 days out of the year. This is a 24-hour call center, we are hiring for all shifts to include weekends and holidays. Training will be conducted Monday-Friday 10:00am-6:00pm EST.

A proud member of the Elevance Health family of companies, Carelon Behavioral Health, formerly Beacon Health Options, offers superior clinical mental health and substance use disorder management, a comprehensive employee assistance program, work/life support, specialty programs for autism and depression, and insightful analytics to improve the delivery of care.

We are looking for candidates to work on the Massachusetts Behavioral Health Help Line with knowledge of behavioral health social services and insurance systems, and a deep understanding of the factors that impact a person’s experiences in the mental health system, including but not limited to, race, ethnicity, gender identity, sexual orientation, language proficiency, religion, disability status, socioeconomic status, criminogenic risk, and history of trauma .

The Crisis & Referral Coordinator is responsible for providing follow-up services for individuals who have contacted the helpline, ensuring that appropriate resources and assistance are provided and that individuals are able to access recommended behavioral health services initially provided.

How you will make an impact :

• Conducts outbound follow-up calls or sends emails to individuals who initially reach out through the helpline in emotional distress or crisis.
• Confirms status of linkage efforts with support services provided.
• Troubleshoots barriers encountered in obtaining services.
• Reviews Safety Plan, where applicable, to ensure plans remain sufficient for current circumstances.
• Coordinates identification of and referrals to local, state or federally funded programs and agencies.
• Dispatch Mobile Crisis Teams where those services are available.
• Prepares reports and maintains the database to retain validated resources and service offerings.
• May also assist with taking inbound texts and chats from individuals needing support, services, or who may be in crisis.
• Completes appropriate, timely, and accurate documentation of interactions in accordance with established criteria.
• Ensures compliance with all HIPAA, OSHA, and other federal, state, and local regulations.

Minimum Requirements :

• Requires HS diploma or the equivalent and a minimum of 6 months experience in behavioral health; or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities & Experiences:

• BS/BA degree in a mental health or other human services field preferred.
• Experience working directly with individuals in need of behavioral health services strongly preferred.
• Customer service / Call center experience preferred.
• Crisis experience preferred.

For candidates working in person or virtually in the below location(s), the salary* range for this specific position is $19.59 to $33.59/hr.

Location: New York

In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.

* The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Job Level:

Non-Management Non-Exempt

Anticipated End Date:

2025-05-20

Position Title:

Crisis & Referral Coordinator

Job Description:

Crisis & Referral Coordinator

Location: Candidates must reside in one of the following states to be considered : MASSACHUSETTS, NEW HAMPSHIRE, CONNECTICUT, RHODE ISLAND OR NEW YORK.

Work Schedule : We operate 24 hours a day, 7 days a week, 365 days out of the year. This is a 24-hour call center, we are hiring for all shifts to include weekends and holidays. Training will be conducted Monday-Friday 10:00am-6:00pm EST.

A proud member of the Elevance Health family of companies, Carelon Behavioral Health, formerly Beacon Health Options, offers superior clinical mental health and substance use disorder management, a comprehensive employee assistance program, work/life support, specialty programs for autism and depression, and insightful analytics to improve the delivery of care.

We are looking for candidates to work on the Massachusetts Behavioral Health Help Line with knowledge of behavioral health social services and insurance systems, and a deep understanding of the factors that impact a person’s experiences in the mental health system, including but not limited to, race, ethnicity, gender identity, sexual orientation, language proficiency, religion, disability status, socioeconomic status, criminogenic risk, and history of trauma .

The Crisis & Referral Coordinator is responsible for providing follow-up services for individuals who have contacted the helpline, ensuring that appropriate resources and assistance are provided and that individuals are able to access recommended behavioral health services initially provided.

How you will make an impact :

• Conducts outbound follow-up calls or sends emails to individuals who initially reach out through the helpline in emotional distress or crisis.
• Confirms status of linkage efforts with support services provided.
• Troubleshoots barriers encountered in obtaining services.
• Reviews Safety Plan, where applicable, to ensure plans remain sufficient for current circumstances.
• Coordinates identification of and referrals to local, state or federally funded programs and agencies.
• Dispatch Mobile Crisis Teams where those services are available.
• Prepares reports and maintains the database to retain validated resources and service offerings.
• May also assist with taking inbound texts and chats from individuals needing support, services, or who may be in crisis.
• Completes appropriate, timely, and accurate documentation of interactions in accordance with established criteria.
• Ensures compliance with all HIPAA, OSHA, and other federal, state, and local regulations.

Minimum Requirements :

• Requires HS diploma or the equivalent and a minimum of 6 months experience in behavioral health; or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities & Experiences:

• BS/BA degree in a mental health or other human services field preferred.
• Experience working directly with individuals in need of behavioral health services strongly preferred.
• Customer service / Call center experience preferred.
• Crisis experience preferred.

For candidates working in person or virtually in the below location(s), the salary* range for this specific position is $19.59 to $33.59/hr.

Location: New York

In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.

* The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Job Level:

Non-Management Non-Exempt

Workshift:

2nd Shift (United States of America)

Job Family:

MED > Care Coord & Care Mgmt (Non-Licensed)

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact [e-mail] for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

About the company

Elevance Health, Inc. is an American health insurance provider.