Crisis Outreach Supervisor: Field & Follow-Up

DESC (Downtown Emergency Service Center); Seattle (WA); On-site; USD 95,000 - 107,000; Full time

Benefits offered by this job

Dental insurance

Life insurance

Long-term disability

Medical with no premiums

EAP

FSA

ORCA subsidy

Paid time off

Retirement plan

Job summary

DESC (Downtown Emergency Service Center) is seeking a Flex & Follow Up Crisis Outreach Supervisor for its Mobile Rapid Response Crisis Team in Seattle. You will supervise field staff, coach on crisis intervention, and ensure proper documentation and adherence to DESC policies.

The role includes 1:1 supervision sessions, scheduling coordination, vehicle safety, and ensuring timely dispatched responses. Strong crisis management and leadership are essential.

Qualifications

• Eligible for a Licensed AAC credential or equivalent to conduct mental health assessments.
• Master's degree in social work, psychology or related field; nursing with mental health focus acceptable.
• 1+ year(s) in community-based behavioral health services; experience with homelessness preferred.

Responsibilities

• Provide 1:1 supervision with supervisees at least 2x per month and evaluate performance.
• Coordinate day-to-day scheduling, PTO coverage, and staff call-outs.
• Oversee compliance with program requirements and DESC policies and procedures.
• Lead crisis response activities and ensure timely, coordinated field deployments.

Skills

Leadership

Communication

Crisis intervention

Crisis management

Education

Master's degree in social work, psychology or other relevant behavioral science or Bachelor of Nursing with psychiatry focus

Licensed AAC credential or equivalent per RCW 71.05.020

Job description

DESC (Downtown Emergency Service Center) is seeking a Flex & Follow Up Crisis Outreach Supervisor for its Mobile Rapid Response Crisis Team in Seattle. You will supervise field staff, coach on crisis intervention, and ensure proper documentation and adherence to DESC policies.

The role includes 1:1 supervision sessions, scheduling coordination, vehicle safety, and ensuring timely dispatched responses. Strong crisis management and leadership are essential.