Crisis Operations Leader — 24/7 Service Excellence

Bluebonnet Trails Community Services; Round Rock (TX); On-site; USD 77,000 - 94,000; Full time

Job summary

Bluebonnet Trails Community Services is seeking an Operations Manager to provide strategic leadership across crisis-services programs. This role focuses on operational efficiency, revenue optimization and cross-functional collaboration, reporting to the Chief Crisis Programs Officer.

The incumbent will guide complex projects, drive continuous quality improvement, and coordinate with clinical, operational, quality, and community partners to translate priorities into measurable outcomes.

Qualifications

• Certification as a Project Management Professional (PMP).
• 10+ years experience leading behavioral health services.
• Bachelor’s degree in Human Services or related field; knowledge of mental health, substance use, crisis intervention, and community-based services.
• A valid Texas driver’s license and approved driving status are required.
• Candidates whose degree is not in Human Services must have completed at least 24 credit hours in a human services-related field.

Responsibilities

• Leads strategic projects and initiatives designed to improve the effectiveness, efficiency, and sustainability of 24/7 crisis services.
• Evaluate existing workflows, identify operational barriers, and develop and implement process improvements across crisis programs.
• Serve as a project-management resource for cross-functional initiatives including project planning, scope development, timelines, deliverables, risk management and stakeholder engagement.
• Strategy development, process redesign, workflow standardization and development of revenue opportunities.
• Collaborate with crisis services program leadership and interdisciplinary teams to standardize processes and promote consistency across 24/7 operations.
• Identify opportunities to improve coordination among crisis programs, internal departments, community partners, and other systems involved in crisis response.
• Support implementation of new initiatives, workflows, technology, policies, and operational practices within crisis services.
• Maintain current knowledge of behavioral health crisis systems, LMHA operations, evidence-informed practices, regularly requirements, and emerging trends in crisis service delivery.

Skills

PMP Certification

Education

Bachelor’s degree in Human Services or related field

Master’s degree in Business, Leadership, Management

Master’s degree in Human Services

Job description

Bluebonnet Trails Community Services is seeking an Operations Manager to provide strategic leadership across crisis-services programs. This role focuses on operational efficiency, revenue optimization and cross-functional collaboration, reporting to the Chief Crisis Programs Officer.

The incumbent will guide complex projects, drive continuous quality improvement, and coordinate with clinical, operational, quality, and community partners to translate priorities into measurable outcomes.