Crisis Line BHT: Calm, Connect, Support

Westbrook Health Services, Inc.; Parkersburg (WV); On-site; USD 21,000 - 30,000; Full time

Job summary

Westbrook Health Services, Inc. is seeking a Crisis Line Behavioral Health Technician to provide immediate emotional support via calls or texts in a confidential setting. The role emphasizes active listening, de-escalation, and connecting texters to appropriate resources while maintaining professionalism and safety.

The position requires teamwork, quick decision-making, and adherence to ethical standards. Training and supervision are provided as part of a comprehensive crisis intervention

Qualifications

• Mature interpersonal skills and ability to handle high-stress situations.
• Commitment to confidentiality and professional conduct.
• Ability to work effectively in a team-based crisis environment.

Responsibilities

• Respond to incoming crisis calls/texts with supportive, de-escalation techniques.
• Assess crisis severity and safety; provide immediate guidance and coping strategies.
• Coordinate with crisis teams; escalate high-risk cases per protocol.

Skills

Active listening

Empathetic communication

Crisis intervention

Confidentiality

Team collaboration

Education

High school diploma or GED

Job description

Westbrook Health Services, Inc. is seeking a Crisis Line Behavioral Health Technician to provide immediate emotional support via calls or texts in a confidential setting. The role emphasizes active listening, de-escalation, and connecting texters to appropriate resources while maintaining professionalism and safety.

The position requires teamwork, quick decision-making, and adherence to ethical standards. Training and supervision are provided as part of a comprehensive crisis intervention