Crisis Hotline Specialist – Empathy-Driven Support

Signature Health, Inc. in; Painesville (OH); In loco; USD 38.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, Dental, Vision

401k match

HealthJoy access

PTO

Federal Loan Forgiveness Program

Professional Development Support

Descrizione del lavoro

Signature Health is seeking a Crisis Hotline Specialist to serve as the initial contact for individuals in mental health crisis. The role involves crisis intervention, risk screening, and referrals via phone, chat, and text, reporting to the Program Manager, Crisis Management.

The position requires a high school diploma; QBHS is preferred, with on-site work and opportunities for training, supervision, and professional development.

Competenze

• High School Diploma required.
• QBHS designation preferred.
• Prior experience in customer service, crisis intervention, social services, or behavioral health strongly preferred.

Mansioni

• Answer incoming crisis hotline calls, texts, and chats with professionalism and empathy.
• De-escalate individuals in crisis using active listening, validation, and problem‑solving techniques.
• Determine the severity of a crisis, including screening for risk of harm to self or others.
• Collaborate with emergency responders, clinicians, and community resources when necessary.
• Conduct risk determinations using standardized tools and guidelines.
• Provide callers with referrals to mental health services and emergency resources as needed.
• Maintain knowledge of local, state, and national mental health resources.
• Accurately document all calls and interventions in the EHR or crisis documentation system.
• Adhere to HIPAA and confidentiality guidelines.

Formazione

High School Diploma

QBHS designation

Descrizione del lavoro

Signature Health is seeking a Crisis Hotline Specialist to serve as the initial contact for individuals in mental health crisis. The role involves crisis intervention, risk screening, and referrals via phone, chat, and text, reporting to the Program Manager, Crisis Management.

The position requires a high school diploma; QBHS is preferred, with on-site work and opportunities for training, supervision, and professional development.