Crisis Intervention Specialist - Tier 3

Eddy; Mount Vernon (MO); On-site; USD 28,000 - 34,000; Full time

Job summary

Tech9 in Mount Vernon, MO seeks a Crisis Intervention Specialist - Tier 3 to join a multidisciplinary team delivering trauma-informed crisis response 24/7. The overnight shift from 12 am to 8 am includes work on phone and mobile outreach, with weekend coverage.

You will provide crisis counseling, case coordination, pre-admission screening, and support with transportation and documentation, collaborating with law enforcement, healthcare providers, outpatient clinics, and community partners to

Qualifications

• Trauma-informed care principles and crisis response protocols.
• Knowledge of legal considerations in behavioral health.
• Strong interpersonal and communication skills; ability to stay calm in high-stress situations.
• Culturally responsive and empathetic approach.

Responsibilities

• Deliver trauma-informed crisis intervention and prevention services in diverse community settings, including hospitals, jails, and private residences.
• Provide crisis counseling, case coordination, consultation, pre-admission screening, and support with transportation and documentation.
• Collaborate with law enforcement, healthcare providers, outpatient clinics, and other community partners to ensure coordinated care and safety.
• Maintain and update the Crisis Resource Directory to support efficient service delivery.
• Offer education, emotional support, and service navigation to family members and significant others of individuals receiving crisis services.
• Respond promptly to crisis contacts, including phone and walk-in inquiries.
• Serve as a notary during crisis events when needed.
• Stay informed on legal procedures related to involuntary detention and ensure compliance.
• Complete all required documentation accurately and in a timely manner.
• Perform other duties as assigned by the supervisor or Chief Executive Officer.

Skills

Interpersonal skills

Communication skills

Calm under pressure

Cultural competence

Trauma-informed care

Education

Associate’s degree

High school diploma or equivalent

Job description

LocationMt Vernon, MODepartmentOutpatientJob TypeFull-TimeCompensation$20 - $25 per hour (USD)Crisis Intervention Specialist - Tier 3Reports ToDirector of Client AccessJob PurposeThe Crisis Intervention Counselor is a key member of a multidisciplinary team providing timely, compassionate, and trauma-informed crisis response services via phone and mobile outreach. This role ensures individuals experiencing behavioral health crises receive appropriate, person-centered support 24/7.HoursThis position will work overnight from 12 am - 8 am. This position will work weekends.Key ResponsibilitiesDeliver trauma-informed crisis intervention and prevention services in diverse community settings, including hospitals, jails, and private residences.Provide crisis counseling, case coordination, consultation, pre-admission screening, and support with transportation and documentation.Collaborate with law enforcement, healthcare providers, outpatient clinics, and other community partners to ensure coordinated care and safety.Maintain and update the Crisis Resource Directory to support efficient service delivery.Offer education, emotional support, and service navigation to family members and significant others of individuals receiving crisis services.Respond promptly to crisis contacts, including phone and walk-in inquiries.Serve as a notary during crisis events when needed.Stay informed on legal procedures related to involuntary detention and ensure compliance.Complete all required documentation accurately and in a timely manner.Perform other duties as assigned by the supervisor or Chief Executive Officer.QualificationsEducation: Associate’s degree, high school diploma or equivalent.Specialized Knowledge: Understanding of trauma-informed care principles, crisis response protocols, and legal considerations in behavioral health.Skills & Abilities: Strong interpersonal and communication skills; ability to remain calm and effective in high-stress situations; culturally responsive and empathetic approach.Qualifying applicants include: Associate Substance Use Counselor, Certified Medical Assistant, Crisis Specialist, Emergency Medical Technician, Group Rehabilitation Support Specialist, Licensed Practical Nurse, Paramedic, Certified Peer Specialist, Youth Peer Specialist, Certified Reciprocal Peer Recovery (CRPR) or a Certified Family Support Provider.*Salary is based on education, experience, and applicable shift differentials.Working ConditionsGeneral: The day-to-day schedule requires flexibility and includes both in-office work and responsibilities carried out in diverse community settings.Special: Frequent travel to community locations is required. Must be able to tolerate environments with smoke, pets, and varied home conditions.Physical RequirementsGeneral: Must be able to sit or stand for extended periods. Travel may involve long hours in a vehicle. Occasional lifting (up to 20 pounds) may be required.Special: Must be able to enter and navigate homes and buildings of various configurations.Direct ReportsNone