Crisis Intervention Specialist - Tier I

Eddy; Mount Vernon (MO); On-site; USD 55,000 - 73,000; Full time

Job summary

Tech9 is seeking a Crisis Intervention Specialist – Tier I to join the outpatient team in Mount Vernon, MO. This role provides 24/7 crisis response via phone and mobile outreach, with overnight hours from midnight to 8 a.m. and weekend coverage.

A Master’s degree in a behavioral health field and Missouri license are required, with QMHP eligibility highly valued. You will collaborate with hospitals, law enforcement, and clinics to ensure safe, person-centered care, and you may serve as a team

Qualifications

• Master’s degree in psychology, social work, counseling or related behavioral health field.
• Must hold a current professional license (e.g., LPC, LCSW, LMFT) in Missouri.
• QMHP qualification per Missouri state regulations.
• Trauma-informed care principles and crisis response protocols explained in role.
• Strong interpersonal and communication skills; empathetic approach.

Responsibilities

• Provide trauma-informed crisis intervention and prevention services in diverse settings (hospitals, jails, homes).
• Offer crisis counseling, case coordination, and pre-admission screening; assist with transportation and documentation.
• Collaborate with law enforcement and healthcare providers for coordinated care and safety.
• Maintain Crisis Resource Directory to support service delivery.
• Respond to crisis contacts via phone or walk-in inquiries; participate in on-call rotation.

Skills

Interpersonal skills

Communication skills

Calm under pressure

Cultural competency

Education

Master’s degree in Psychology/Social Work/Counseling

QMHP certification (Missouri)

Job description

LocationMt Vernon, MODepartmentOutpatientJob TypeFull-TimeCompensation$55,000 - $73,000 per year (USD)Crisis Intervention Specialist – Tier IReports ToDirector of Client AccessJob PurposeThe Crisis Intervention Counselor is a key member of a multidisciplinary team providing timely, compassionate, and trauma-informed crisis response services via phone and mobile outreach. This role ensures individuals experiencing behavioral health crises receive appropriate, person-centered support 24/7.HoursThis position will work overnight from 12 am - 8 am. This position will work weekends.Key ResponsibilitiesDeliver trauma-informed crisis intervention and prevention services in diverse community settings, including hospitals, jails, and private residences.Provide crisis counseling, case coordination, consultation, pre-admission screening, and support with transportation and documentation.Collaborate with law enforcement, healthcare providers, outpatient clinics, and other community partners to ensure coordinated care and safety.Maintain and update the Crisis Resource Directory to support efficient service delivery.Offer education, emotional support, and service navigation to family members and significant others of individuals receiving crisis services.Respond promptly to crisis contacts, including phone and walk-in inquiries.Participate in the on-call rotation for crisis response coverage.Serve as a notary during crisis events when needed.Stay informed on legal procedures related to involuntary detention and ensure compliance.Complete all required documentation accurately and in a timely manner.Perform other duties as assigned by the supervisor or Chief Executive Officer.May serve as Team Lead based on staffing patterns.QualificationsEducation: Master’s degree in Psychology, Social Work, Counseling, or a related behavioral health field required. Must hold a current professional license (e.g., LPC, LCSW, LMFT) in the state of Missouri.Specialized Knowledge: Understanding of trauma-informed care principles, crisis response protocols, and legal considerations in behavioral health.Skills & Abilities: Strong interpersonal and communication skills; ability to remain calm and effective in high-stress situations; culturally responsive and empathetic approach.Experience: Must meet qualifications as a Qualified Mental Health Professional (QMHP) per state regulations.*Salary is based on education, experience, and applicable shift differentials.Working ConditionsGeneral: Work is primarily performed in office settings with regular use of phones, computers, and other technology.Special: Frequent travel to community locations is required. Must be able to tolerate environments with smoke, pets, and varied home conditions.Physical RequirementsGeneral: Must be able to sit or stand for extended periods. Travel may involve long hours in a vehicle. Occasional lifting (up to 20 pounds) may be required.Special: Must be able to enter and navigate homes and buildings of various configurations.Direct ReportsNone