Mobile Outreach Intake Worker

Crisis-Services; Buffalo (NY); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Paid training

Union membership

Paid time off

Wellness supports

Calm app subscription

Quiet room

Exercise room

Lactation room

Health insurance

403(b) match

Loan forgiveness eligibility

Job summary

Crisis Services is a 24-hour crisis center located in Buffalo, NY. We seek a Mobile Outreach Intake Worker to perform intake and follow-up for referrals, focused on client safety and suicide prevention.

The role supports the Emergency Outreach and Trauma Response Program and provides compassionate, structured crisis intervention onsite. The position is full-time (40 hours), with a 4x10 schedule on-site at Crisis Services.

Qualifications

• Degree in a human services-related field required.
• Experience providing services in mental health or human services settings.

Responsibilities

• Provide intake services and telephone follow-up for referrals.
• Support Emergency Outreach and Trauma Response Program opening a pathway to services and safety.

Skills

Verbal communication

Written communication

Organization

Attention to detail

Multitasking

Education

Bachelor’s degree in human services

Associate’s degree with 3 years experience

Job description

Crisis Services is looking to add a Mobile Outreach Intake Worker to our Emergency Mental Health Response Services team. We are seeking professionals with experience providing services to individuals in a mental health or human service setting who are interested in supporting our mission to provide support to anyone in need.Who we are:Crisis Services is a 24-hour comprehensive crisis center and community resource whose first responders save lives by restoring safety, promoting emotional strength, and reducing the impact of trauma through intervention, education, prevention, and community collaboration.What we offer:Competitive pay including regular annual increasesPaid training and professional development opportunitiesCWA Local 1122 union membershipGenerous paid time off and paid meal breaksEmployee self-care and wellness supports including Calm app subscription for all employees and their family membersQuiet Room, Exercise Room and Lactation Room onsiteGreat health insurance coverage w/generous employer premium contribution$300/year Flexible Spending Account provided by agencyAccess to dental, vision and other ancillary insurance coverage options403(b) plan w/employer match after one year of serviceEligibility for Public Service Loan Forgiveness programAbout this opportunity:The Mobile Outreach Intake Worker is responsible for providing intake services and telephone follow-up for referrals to the Emergency Outreach and Trauma Response Program. The primary goals of this program are client safety, suicide prevention, and hospital diversion.Job Type:Full Time, 40 hours/weekFour (4) 10-hour days/weekPay:$22.04 - $25.81 per hourSchedule:Wednesday - Saturday from 11:00am-9:00pmWork Setting:Onsite at Crisis Services, 100 River Rock Road, Suite 300, Buffalo, NYWhat you will bring:A degree from an accredited college and/or university in a human services-related field, plus:A minimum of one (1) year of supervised experience (pre- or post-graduate) providing services to individuals in a mental health or human service setting (with Bachelor’s degree), ORA minimum of three (3) years of applicable professional experience (with Associate's degree)Strong verbal and written communication skillsAbility to work independently, in an organized fashion, maintaining attention to detail and accurate recordsAbility to manage multiple tasks and establish priorities in a rapidly changing and fast-paced environmentReady for the toughest job you’ll love coming back to?Crisis Services is a mission-driven organization that exemplifies professionalism and excellence in the delivery of crisis intervention. We are consistently looking for individuals who want to be leaders in crisis intervention and community resources for those with a mental health crisis. We have designed our agency to prioritize mental wellbeing above all else. Crisis Services promotes personal growth and success not only for those who seek our services, but for those that work with us every day.EEO STATEMENT:Crisis Services is an Equal Opportunity Employer and considers all candidates for employment regardless of race, color, national origin, religion, sex, age, disability, citizenship, pregnancy, military status, marital status, sexual orientation, or any other characteristics protected by law.DISCLAIMER:The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job.