Crisis Intervention Specialist/Driver (CIS)

High Point & Affiliated Organizations; Brockton (MA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Long & Short Term Disability

401k / Retirement Plan

FSA & DCA

Employee Assistance Program

Continuing Education is offered

Free meals at select programs

Job summary

High Point & Affiliated Organizations seeks a Crisis Intervention Specialist/Driver (CIS) for Brockton, MA. The role is full-time and on-site, with a pay range of $20-$24 per hour, dependent on experience and education; status is per diem with first or third shifts.

A high school diploma or GED is required, with relevant mental health/substance use experience preferred. The CIS provides safety monitoring, de-escalation, and transport support, using the company vehicle as needed, within MCI and

Qualifications

• Ability to problem solve in a timely and therapeutic manner.
• Ability to relate and care for diverse patient populations.
• Excellent communication skills and ability to organize ideas clearly.
• Knowledge of basic computer skills and EMR systems.
• Understand confidentiality and HIPAA regulations.
• CPR certification and de-escalation training.

Responsibilities

• Set limits and enforce rules.
• Compliance with DMH, Joint Commission and other regulatory agencies.
• Intervene in crises as needed.
• Utilize Walkie-Talkie for campus responder duties.
• Conduct security rounds and monitor safety.
• Assist with routine and emergency medical and psychiatric problems (1:1 observation, safety checks, procedures).
• Document interactions in daily reports and communicate with nursing/clinical staff.
• Assist with room and property searches when indicated.
• Respect patients' rights and participate in treatment team as required.
• Attend unit meetings, facility meetings, and mandatory trainings.

Skills

Problem Solving

Communication Skills

Team Collaboration

Basic Computer Skills

De-escalation

Walkie-Talkie Use

Education

High school diploma or GED

Tools

HPHAO EMR system

Walkie-Talkie device

Job description

Crisis Intervention Specialist/Driver (CIS)

Job Category: Support

Requisition Number: CRISI003943

• Posted : September 29, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Brockton, MA 02301, USA

Description

Program & Location: MCI / Brockton
Education: High school diploma or equivalent experience
Pay Range: $20-$24/hr (Experience and Education dependent)
Status: Per Diem; First or Third shift

About Us

High Point & Affiliated Organizations is a health and human service agency whose mission is to treat and prevent substance use disorders and mental illness. High Point has programs located throughout Southeast Massachusetts offering a full continuum of care for substance use and mental health treatment, including inpatient, outpatient, residential, and community-based services. Programs and services also assist survivors of abuse, violence, and families experiencing homelessness. High Point believes that everyone has inherent goodness, worth, and dignity. Our goal is to help individuals and families achieve personal change and improve their quality of life.

CIS staff provide basic security and patient safety monitoring within the MCI and CBHC programs. CIS utilizes strong verbal de-escalation skills to maintain staff and patient safety. CIS staff are requested to be approved drivers for the organization to assist with transportation of patients home from services, admission to an inpatient program, or other external appointments are requested. Drivers have access to the company vehicle.

• Medical Insurance
• Vision Insurance
• Long & short term disability
• Discounted auto/home and renters insurance
• 403b - Retirement
• FSA & DCA
• PFML
• Employee Assistance Program
• Eligibility for free classes to become a Licensed Counselor or Recovery Coach
• Company paid CEU Trainings w/ Education days to complete CEU's
• Free meals at select programs (when available)
• Unmatched Leave Time (FT employees can earn up to 3 weeks in first year)

Crisis Intervention Specialist Requirements

Ability to problem solve in a timely and therapeutic manner

Ability and willingness to relate and care for diverse patient populations

Must present as courteous and professional at all times

Demonstrated flexibility and ability to perform multiple tasks

Must have excellent communication skills, including the ability to organize ideas in logical and clear fashion

Knowledge of basic computer skills and software programs including the ability to learn, use and train HPHAO`s electronic medical records

Must have the ability to work with others in cooperative and collaborative manner

An understanding of the relationship between substance use and mental health issues and/or self-help programs

An understanding of boundaries and ethics

Comply with Federal Regulations, 42 CFR Part 2, Confidentiality of Alcohol Abuse Policy and HIPAA Regulations

TB screening

Certification in the HPHAO approved de-escalation program

CPR Certification (HPAO onboarding training)

Crisis Intervention Specialist Job Duties

Ability to set limits and enforce rules

Compliance with DMH, Joint Commission and all other regulatory agencies

Knowledge of ASAM criteria

Intervene as needed in a developing crisis

Utilizes Walkie-Talkie as a campus responder

Responsible for conducting building internal and external security rounds

Assist with routine and emergency medical and psychiatric problems including 1:1 observation, safety checks, emergency procedures/situations, etc.

Assist with Restraint & Seclusion per Policy

Record interactions and observations about the patients’ behavior in daily reports and communicate verbally to nursing or clinical staff any pertinent information and participates in treatment team as required

Conduct/assist with room and property searches when indicated

Utilize standard precautions at all times

Demonstrates behaviors that recognize the rights of patients/clients as defined by the patient’s right

Attend all unit, facility meeting and case conferences as director by Supervisor

Attend mandatory training

Crisis Intervention Specialist Qualifications

• Minimum of a high school diploma or equivalent GED and a minimum of one year supervised experience in mental health/ substance abuse treatment or a closely related field preferred

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.