Crisis Intervention Specialist I - 988 Hotline (Phone)

Cumberland Valley Business Alliance; Keystone (NE); Remote; USD 28,000 - 33,000; Full time

Job summary

Keystone Health is seeking a Crisis Intervention Specialist I - Telephone Response to answer the 988 Suicide & Crisis Lifeline and provide compassionate, telephone-based support during emotional or behavioral health crises.

You will assess caller needs, deliver crisis intervention and de-escalation, and connect individuals with appropriate community resources and referrals as needed. Current CPR certification is required; equal opportunity employer. Join a dedicated team serving our community.

Qualifications

• Bachelor’s degree in a related field or nursing credential.
• Experience in mental health crisis response and advocacy is preferred.
• CPR certification is required.

Responsibilities

• Answer the 988 Suicide & Crisis Lifeline and provide telephone-based support.
• Assess caller needs and provide crisis intervention and de-escalation.
• Connect individuals with community resources and referrals as needed.

Skills

Crisis intervention

Telephone support

De-escalation

Assessment

Education

Bachelor’s degree (related field)

Registered nurse

High school diploma + 12 college credits (related fields)

High school diploma + 3 years mental health direct care experience

Advocate/consumer experience in consumer/family group

Staff supervisor experience (pre-1992 exemption)

Job description

Keystone Health is seeking a Crisis Intervention Specialist I - Telephone Response to answer the 988 Suicide & Crisis Lifeline and provide compassionate, telephone-based support during emotional or behavioral health crises.

You will assess caller needs, deliver crisis intervention and de-escalation, and connect individuals with appropriate community resources and referrals as needed. Current CPR certification is required; equal opportunity employer. Join a dedicated team serving our community.