Crisis Consultant, 988

Paycom; Hamilton (OH); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Affordable medical, dental & vision

Paid time off & holidays

Retirement plan with company match

Company paid life insurance

Professional development

Paid on-the-job training

Job summary

Community Health Alliance is seeking dedicated 988 Crisis Hotline Professionals to provide immediate emotional support and crisis intervention for individuals in emotional distress. This role supports 24/7 operations with a focus on de-escalation and suicide prevention.

Applicants should have a High School diploma, strong listening skills, and the ability to work evenings, overnights and weekends. On‑the‑job training and benefits are provided to help you grow within a mission‑driven organization.

Qualifications

• High School Diploma or equivalent required
• Ability to remain calm, professional and supportive under pressure
• Experience in mental health field is preferred, but not required (on-the-job training provided)
• Ability to work collaboratively in a team-oriented environment
• Competently communicate effectively verbally and in writing
• Basic computer skills for documentation and online communication tools
• Proficient with Microsoft 365 applications, including Office Suite, Outlook and Teams
• Ability to pass background checks, drug screen and required training
• Reliable transportation
• Ability to work evenings, overnights and weekends

Responsibilities

• Answer calls from individuals in crisis in a compassionate, professional and nonjudgmental manner
• Establish a rapport with callers and assist the caller to handle the presenting concern
• Provide emotional support, crisis de-escalation and suicide prevention interventions following best practices
• Conduct risk assessments for self-harm, suicide, or harm to others and determine the appropriate level of intervention
• Utilize suicide prevention protocols and safety planning strategies when necessary
• Provide referrals and resources for mental health services, community based organizations and emergency assistance
• Document all interactions accurately and timely per agency guidelines
• Collaborate with emergency responders, mental health professionals when higher level intervention is required
• Maintains current knowledge of community resources to aid callers in providing appropriate linkage to needed services and supports

Skills

Active listening

Crisis intervention

Communication skills

Team collaboration

Microsoft 365

Basic computer skills

Education

High School diploma or equivalent

Tools

Microsoft 365

Job description

Job Details: Job Location: SJ - Hamilton Fair - Hamilton, OH, Position Type: Full Time, Education Level: High School, Salary Range: $22.50 - $22.50Hourly, Are you looking for a career where you can make a difference in the lives of others? Do youthrivein a healthy and collaborative work environment where you can grow personally and professionally?

Community Health Alliance is proud to be a part of the 988 Suicide and Crisis Lifeline, providing confidential, 24/7 support to individuals experiencing emotional distress, mental health crises, or suicidal thoughts. Our goal is to offer compassionate and immediate response to those in need while connecting them with life‑saving resources and ongoing supports.

JOIN OUR TEAMof dedicated professionals in fostering hope and transforming lives. We are seeking dedicated and empathetic 988 Crisis Hotline Professionals to provide immediate emotional support, crisis intervention and suicide prevention assistance to individuals reaching out for help. This role requires strong active listening skills, crisis de‑escalation skills and the ability to remain calm under pressure.

We are currently hiring for the following shift to support 24/7 operations:

• 2nd shift: 4:00pm- 12:00am

Develop a career dedicated to connection, compassion, and community. Community Health Alliance is an employer that offers career opportunities with purpose.

At Community Health Alliance our employees are our greatest asset so we offer a full benefit program designed to support you and your family.

We are proud to offer a comprehensive benefits package for full-time employees:

• Affordable medical, dental and vision insurance
• Generous paid time off (PTO) & paid holidays
• Retirement plan with company match – up to 6% (full and part‑time)
• Company paidlife insurance
• Mission‑driven work environment with ongoing professional development
• Paid on‑the‑job training provided

Duties and Responsibilities:

• Answer calls from individuals in crisis in a compassionate, professional and nonjudgmental manner
• Establish a rapport with callers and assist the caller to handle thepresenting concern
• Provide emotional support, crisis de‑escalation and suicide prevention interventions following best practices
• Conduct risk assessments for self-harm, suicide, or harm to others and determine the appropriate level of intervention
• Utilize suicide prevention protocols and safety planning strategies when necessary
• Provide referrals and resources for mental health services, community based organizations and emergency assistance
• Document all interactions accurately and timely per agency guidelines
• Collaborate with emergency responders, mental health professionals when higher level intervention is required
• Maintains current knowledge of community resources to aid callers in providing appropriate linkage to needed services and supports

Qualifications:

• High School Diploma or equivalent required
• Ability to remain calm, professional and supportive under pressure
• Experience in mental health field is preferred, but not required (on-the-job training provided)
• Ability to work collaboratively in a team-oriented environment
• Competently communicateseffectively verbally and in writing
• Basic computer skills for documentation and online communication tools
• Proficient with Microsoft 365 applications, including Office Suite, Outlook and Teams
• Ability to pass background checks, drug screen and required training
• Reliable transportation
• Ability to work evenings, overnights and weekends

Community Health Allianceis a leader providing the highest industry standards for health and human services. Our agencies of Sojourner Recovery Services and TLC offer a complete continuum of mental health and substance use treatment services. We equip our clients with the resources, services, and tools they need to achieve their goals and reach their highest personal potential. Community Health Alliance is proud to play a key role in helping individuals achieve a brighter and healthier future. Through innovation, integration, and collaboration of our agencies, the Community Health Alliance strengthens and empowers the individuals, families, and communities we serve.

Community Health Alliance is a drug testing Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.