Crisis Consultant, 988

Community Health Alliance - Transitional Living, TLC; Hamilton (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Paid time off & holidays

Retirement plan with company match

Company paid life insurance

Professional development opportunities

Paid on-the-job training

Job summary

Community Health Alliance - Transitional Living, TLC is seeking 988 Crisis Hotline Professionals to provide immediate emotional support, crisis intervention and suicide prevention to individuals in distress. This full-time role supports 24/7 operations, with a 2nd shift from 4:00pm to 12:00am.

The position requires strong listening and de-escalation skills, plus the ability to remain calm under pressure. On-the-job training and a comprehensive benefits package are provided.

Qualifications

• High School Diploma or equivalent required.
• Remain calm, professional and supportive under pressure.
• Experience in mental health field is preferred, but not required (on-the-job training provided).
• Ability to work collaboratively in a team-oriented environment.
• Competently communicates effectively verbally and in writing.
• Basic computer skills for documentation and online communication tools.
• Proficient with Microsoft 365 applications, including Office Suite, Outlook and Teams.
• Ability to pass background checks, drug screen and required training.
• Reliable transportation.
• Ability to work evenings, overnights and weekends.

Responsibilities

• Answer calls from individuals in crisis in a compassionate, professional and nonjudgmental manner.
• Establish a rapport with callers and assist the caller to handle the presenting concern.
• Provide emotional support, crisis de-escalation and suicide prevention interventions following best practices.
• Conduct risk assessments for self-harm, suicide, or harm to others and determine the appropriate level of intervention.
• Utilize suicide prevention protocols and safety planning strategies when necessary.
• Provide referrals and resources for mental health services, community based organizations and emergency assistance.
• Document all interactions accurately and timely per agency guidelines.
• Collaborate with emergency responders, mental health professionals when higher level intervention is required.
• Maintains current knowledge of community resources to aid callers in providing appropriate linkage to needed services and supports.

Skills

Active listening

Crisis intervention

Emotional support

Communication

Teamwork

Education

High School Diploma or equivalent

Tools

Microsoft 365

Office Suite

Outlook

Teams

Job description

Are you looking for a career where you can make a difference in the lives of others? Do you thrive in a healthy and collaborative work environment where you can grow personally and professionally?
Community Health Alliance is proud to be a part of the 988 Suicide and Crisis Lifeline, providing confidential, 24/7 support to individuals experiencing emotional distress, mental health crises, or suicidal thoughts. Our goal is to offer compassionate and immediate response to those in need while connecting them with life-saving resources and ongoing supports.

JOIN OUR TEAM

We are seeking dedicated and empathetic 988 Crisis Hotline Professionals to provide immediate emotional support, crisis intervention and suicide prevention assistance to individuals reaching out for help. This role requires strong active listening skills, crisis de-escalation skills and the ability to remain calm under pressure.

We are currently hiring for the following shift to support 24/7 operations:

• 2nd shift: 4:00pm - 12:00am

Develop a career dedicated to connection, compassion, and community. Community Health Alliance is an employer that offers career opportunities with purpose.

We are proud to offer a comprehensive benefits package for full-time employees:

• Affordable medical, dental and vision insurance
• Generous paid time off (PTO) & paid holidays
• Retirement plan with company match - up to 6% (full and part-time)
• Company paid life insurance
• Mission-driven work environment with ongoing professional development
• Paid on-the-job training provided

Duties And Responsibilities

• Answer calls from individuals in crisis in a compassionate, professional and nonjudgmental manner
• Establish a rapport with callers and assist the caller to handle the presenting concern
• Provide emotional support, crisis de-escalation and suicide prevention interventions following best practices
• Conduct risk assessments for self-harm, suicide, or harm to others and determine the appropriate level of intervention
• Utilize suicide prevention protocols and safety planning strategies when necessary
• Provide referrals and resources for mental health services, community based organizations and emergency assistance
• Document all interactions accurately and timely per agency guidelines
• Collaborate with emergency responders, mental health professionals when higher level intervention is required
• Maintains current knowledge of community resources to aid callers in providing appropriate linkage to needed services and supports

Qualifications

• High School Diploma or equivalent required
• Ability to remain calm, professional and supportive under pressure
• Experience in mental health field is preferred, but not required (on-the-job training provided)
• Ability to work collaboratively in a team-oriented environment
• Competently communicates effectively verbally and in writing
• Basic computer skills for documentation and online communication tools
• Proficient with Microsoft 365 applications, including Office Suite, Outlook and Teams
• Ability to pass background checks, drug screen and required training
• Reliable transportation
• Ability to work evenings, overnights and weekends

Community Health Alliance is a leader providing the highest industry standards for health and human services. Our agencies of Sojourner Recovery Services and TLC offer a complete continuum of mental health and substance use treatment services. We equip our clients with the resources, services, and tools they need to achieve their goals and reach their highest personal potential. Community Health Alliance is proud to play a key role in helping individuals achieve a brighter and healthier future. Through innovation, integration, and collaboration of our agencies, the Community Health Alliance strengthens and empowers the individuals, families, and communities we serve.

Community Health Alliance is a drug testing Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.