Crisis Hotline & Admin Support Specialist

Comprehend; Maysville (KY); On-site; USD 21,000 - 30,000; Full time

Job summary

Comprehend in Maysville, KY seeks an administrative professional to support 988 crisis line duties and on-site crisis administration. The role combines in-person customer service with virtual responsibilities, requiring calm, clear communication and meticulous recordkeeping.

Responsibilities include greeting clients, scheduling, collecting payments, updating records, and supporting multiple programs. High school diploma and at least one year of related experience preferred.

Qualifications

• High school diploma or equivalent required.
• One year of related work or “lived” experience preferred, particularly in behavioral health, crisis response, or administrative support.

Responsibilities

• Answer incoming crisis calls promptly and assess risk.
• Coordinate rescues and provide referrals as needed.
• Greet clients on-site and handle appointments.
• Verify and update client demographics and financial info.
• Process co-pays and document payments in the system.

Skills

Calm communication

Multitasking

Interpersonal skills

Typing

Organization

Confidentiality

Education

High school diploma or equivalent

Tools

Avatar EHR

Relias LMS

DBHDID platforms

Microsoft 365 (Outlook/Teams/Zoom/Google Workspace)

Job description

Comprehend in Maysville, KY seeks an administrative professional to support 988 crisis line duties and on-site crisis administration. The role combines in-person customer service with virtual responsibilities, requiring calm, clear communication and meticulous recordkeeping.

Responsibilities include greeting clients, scheduling, collecting payments, updating records, and supporting multiple programs. High school diploma and at least one year of related experience preferred.