988 & Crisis Admin Support

Comprehend; Maysville (KY); On-site; USD 21,000 - 30,000; Full time

Job summary

Comprehend in Maysville, KY seeks an administrative professional to support 988 crisis line duties and on-site crisis administration. The role combines in-person customer service with virtual responsibilities, requiring calm, clear communication and meticulous recordkeeping.

Responsibilities include greeting clients, scheduling, collecting payments, updating records, and supporting multiple programs. High school diploma and at least one year of related experience preferred.

Qualifications

• High school diploma or equivalent required.
• One year of related work or “lived” experience preferred, particularly in behavioral health, crisis response, or administrative support.

Responsibilities

• Answer incoming crisis calls promptly and assess risk.
• Coordinate rescues and provide referrals as needed.
• Greet clients on-site and handle appointments.
• Verify and update client demographics and financial info.
• Process co-pays and document payments in the system.

Skills

Calm communication

Multitasking

Interpersonal skills

Typing

Organization

Confidentiality

Education

High school diploma or equivalent

Tools

Avatar EHR

Relias LMS

DBHDID platforms

Microsoft 365 (Outlook/Teams/Zoom/Google Workspace)

Job description

Job Details: Job Location: Maysville, KY 41056, Position Type: Full Time, Education Level: High School, Job Category: Admin - Clerical, Position Summary:

This dual position provides administrative and direct support for 988 & Crisis. The role requires strong communication skills, attention to detail, and the ability to function calmly and effectively in high-pressure situations. The individual must be client-focused and able to seamlessly manage both in-person and virtual responsibilities.

Key Responsibilities:

988 Crisis Line Duties:

• Answer incoming calls within 20 seconds from individuals in crisis, including those at high risk of suicide.
• Assess and screen callers for suicidal ideation, intent, and other high-risk behaviors.
• Coordinate active rescues, both voluntary and involuntary, for individuals in immediate danger.
• Provide appropriate referrals and resources tailored to caller needs.
• Complete documentation for each contact, including encounters and outcomes.
• Offer follow-up calls and refer contacts to Engagement Resource Specialists or other staff as needed.
• Consult with Team Lead or supervisory personnel during emergencies or complex calls.
• Report unusual call types, high call volumes, or technical issues to the Team Lead.
• Work collaboratively with the 988 team to ensure quality and consistency of care.

Other duties as assigned.

Crisis Administration Duties (On-Site):

• Greet clients and visitors; provide professional in-person customer service.
• Answer and direct phone calls; schedule and reschedule appointments.
• Verify and update demographic and financial information at each visit.
• Collect co-pays and balances, issue receipts, and record payments in the system.
• Notify clinical staff of client arrivals.
• Accurately scan and upload documents to the Electronic Health Record (EHR) system.
• Assist with retrieving reports, files, and supporting multiple programs as needed.
• Support general administrative tasks, including document prep, mail handling, and office coverage.

Other duties as assigned.

Qualifications & Requirements: Education & Experience:

• High school diploma or equivalent required.
• One year of related work or “lived” experience preferred, particularly in behavioral health, crisis response, or administrative support.

Skills & Abilities:

• Calm and effective communication during crisis situations.
• Ability to multitask and manage both virtual and in-person responsibilities.
• Excellent interpersonal, typing, and telephone skills.
• Strong attention to detail and organization.
• Ability to work independently and as part of a team.
• Adherence to confidentiality and professional standards.

--- Technology Tools Required:

• 988 Call Platform (e.g., Unified Platform or state-specific systems)
• Vibrant National Resource Center
• Learning Management Systems (e.g., Relias or DBHDID platforms)
• Microsoft Outlook, Teams, Zoom, Google Workspace
• Electronic Health Record (EHR) – Avatar

--- Physical & Special Requirements:

• Prolonged periods of computer and phone work.
• Ability to sit, stand, bend, and stoop as needed.

Qualifications: Qualifications & Requirements: Education & Experience:

• High school diploma or equivalent required.
• One year of related work or “lived” experience preferred, particularly in behavioral health, crisis response, or administrative support.

Skills & Abilities:

• Calm and effective communication during crisis situations.
• Ability to multitask and manage both virtual and in-person responsibilities.
• Excellent interpersonal, typing, and telephone skills.
• Strong attention to detail and organization.
• Ability to work independently and as part of a team.
• Adherence to confidentiality and professional standards.

--- Technology Tools Required:

• 988 Call Platform (e.g., Unified Platform or state-specific systems)
• Vibrant National Resource Center
• Learning Management Systems (e.g., Relias or DBHDID platforms)
• Microsoft Outlook, Teams, Zoom, Google Workspace
• Electronic Health Record (EHR) – Avatar

--- Physical & Special Requirements:

• Prolonged periods of computer and phone work.
• Ability to sit, stand, bend, and stoop as needed.