988 & Crisis Admin Support

Comprehend, Inc.; Maysville (KY); On-site; USD 34,000 - 52,000; Full time

Job summary

Comprehend, Inc. is hiring for a dual role providing administrative and direct support for 988 & Crisis. You will handle high-stress calls with focus, documenting outcomes and coordinating referrals. The on-site duties include greeting clients, scheduling, collecting payments, and maintaining accurate records in the EHR.

The role requires calm communication, attention to detail, and the ability to multitask across virtual and in-person tasks, both independently and as part of a team.

Qualifications

• High school diploma or equivalent.
• One year of related work or lived experience preferred, especially in behavioral health, crisis response, or admin support.
• Calm and effective communication during crisis situations.
• Ability to multitask across virtual and in-person duties.
• Excellent interpersonal, typing, and telephone skills.
• Strong attention to detail and organization.
• Ability to work independently and as part of a team.
• Adherence to confidentiality and professional standards.

Responsibilities

• 988 Crisis Line: answer calls within 20 seconds and assess for high-risk indicators.
• Coordinate active rescues; provide referrals and document encounters and outcomes.
• Follow up with contacts and refer to Engagement Resource Specialists as needed.
• Consult with Team Lead during emergencies or complex calls and report unusual activity.
• On-site Crisis Administration: greet clients, schedule appointments, collect payments, and update records.
• Scan and upload documents to the EHR, retrieve reports, and support multiple programs.

Skills

Calm communication during crisis

Multitask across virtual and in-person

Interpersonal, typing, and telephone

Attention to detail and organization

Independent and team work

Confidentiality and professionalstand

Education

High school diploma or equivalent

Tools

EHR Avatar

Microsoft Outlook

Teams

Zoom

Google Workspace

Relias

DBHDID platforms

988 Call Platform

Vibrant National Resource Center

Job description

Position Summary:This dual position provides administrative and direct support for 988 & Crisis. The role requires strongcommunication skills, attention to detail, and the ability to function calmly and effectively in high-pressure situations. The individual must be client-focused and able to seamlessly manage both in-personand virtual responsibilities.Key Responsibilities:988 Crisis Line Duties:· Answer incoming calls within 20 seconds from individuals in crisis, including those at high riskof suicide.· Assess and screen callers for suicidal ideation, intent, and other high-risk behaviors.· Coordinate active rescues, both voluntary and involuntary, for individuals in immediate danger.· Provide appropriate referrals and resources tailored to caller needs.· Complete documentation for each contact, including encounters and outcomes.· Offer follow-up calls and refer contacts to Engagement Resource Specialists or other staff asneeded.· Consult with Team Lead or supervisory personnel during emergencies or complex calls.· Report unusual call types, high call volumes, or technical issues to the Team Lead.· Work collaboratively with the 988 team to ensure quality and consistency of care.Other duties as assigned.Crisis Administration Duties (On-Site):· Greet clients and visitors; provide professional in-person customer service.· Answer and direct phone calls; schedule and reschedule appointments.· Verify and update demographic and financial information at each visit.· Collect co-pays and balances, issue receipts, and record payments in the system.· Notify clinical staff of client arrivals.· Accurately scan and upload documents to the Electronic Health Record (EHR) system.· Assist with retrieving reports, files, and supporting multiple programs as needed.· Support general administrative tasks, including document prep, mail handling, and office coverage.Other duties as assigned.Qualifications & Requirements: Education & Experience: · High school diploma or equivalent required. · One year of related work or “lived” experience preferred, particularly in behavioral health, crisis response, or administrative support. Skills & Abilities: · Calm and effective communication during crisis situations. · Ability to multitask and manage both virtual and in-person responsibilities. · Excellent interpersonal, typing, and telephone skills. · Strong attention to detail and organization. · Ability to work independently and as part of a team. · Adherence to confidentiality and professional standards. - Technology Tools Required: · 988 Call Platform (e.g., Unified Platform or state-specific systems) · Vibrant National Resource Center · Learning Management Systems (e.g., Relias or DBHDID platforms) · Microsoft Outlook, Teams, Zoom, Google Workspace · Electronic Health Record (EHR) – Avatar - Physical & Special Requirements: · Prolonged periods of computer and phone work. · Ability to sit, stand, bend, and stoop as needed.Qualifications & Requirements: Education & Experience: · High school diploma or equivalent required. · One year of related work or “lived” experience preferred, particularly in behavioral health, crisis response, or administrative support. Skills & Abilities: · Calm and effective communication during crisis situations. · Ability to multitask and manage both virtual and in-person responsibilities. · Excellent interpersonal, typing, and telephone skills. · Strong attention to detail and organization. · Ability to work independently and as part of a team. · Adherence to confidentiality and professional standards. - Technology Tools Required: · 988 Call Platform (e.g., Unified Platform or state-specific systems) · Vibrant National Resource Center · Learning Management Systems (e.g., Relias or DBHDID platforms) · Microsoft Outlook, Teams, Zoom, Google Workspace · Electronic Health Record (EHR) – Avatar - Physical & Special Requirements: · Prolonged periods of computer and phone work. · Ability to sit, stand, bend, and stoop as needed.