Crisis Counselor: Mental Health Support & Referrals

Paycom - ATS; Everett (WA); On-site; USD 72,551,000 - 80,146,000; Full time

Benefits offered by this job

Vacation and Sick Time

Holidays

Medical, Dental, Vision

Health Savings Account (HSA)

Flexible Savings Account (FSA)

Free Employee Assistance program

403(b) Retirement Plan matching

Professional Development opportunities

Job summary

Volunteers of America seeks a Crisis Counselor I to provide crisis intervention, suicide prevention, information & referral, and brief counseling by phone to emotionally distressed clients. You will triage requests for face-to-face evaluations and dispatch appropriate teams for evaluation.

The role emphasizes accurate documentation, adherence to procedures, and collaboration with regional staff, while supporting program goals and client well-being.

Qualifications

• Bachelor's degree in psychology, social work, or related field is required.
• At least 1 year of experience in a healthcare contact center or mental health counseling.
• Agency Affiliated Counselor Registration within 30 days of employment.
• Typing test score of 35 WPM or higher.
• Courteous and professional demeanor.
• Strong proficiency in motivational interviewing and active listening.

Responsibilities

• Deliver crisis intervention, suicide prevention, and brief supportive counseling to individuals experiencing emotional distress.
• Conduct client assessments in alignment with regional and program policies and procedures.
• Manage client interactions to ensure appropriate, timely, and efficient support tailored to their needs.
• Adhere to established policies and procedures while maintaining accurate, efficient documentation of client interactions.
• Achieve or exceed key performance indicators as defined by program goals.
• Utilize current technologies to engage effectively with clients and community members.
• Provide professional assessments, consultations, and service coordination.
• Participate in staff meetings and local and regional training sessions.
• Mentor and coach new staff to ensure team competency and growth.
• Offer back-up coverage for other Regional Crisis Line and 988 programs as needed.
• Contribute to an environment that focuses on ensuring integrity, respect, and accountability.
• Other duties as assigned.

Skills

Motivational Interviewing

Active listening

Problem solving

Information gathering

Typing test 35 WPM

Education

Bachelor's degree in psychology, social work, or related field

Tools

EMR documentation

Job description

Volunteers of America seeks a Crisis Counselor I to provide crisis intervention, suicide prevention, information & referral, and brief counseling by phone to emotionally distressed clients. You will triage requests for face-to-face evaluations and dispatch appropriate teams for evaluation.

The role emphasizes accurate documentation, adherence to procedures, and collaboration with regional staff, while supporting program goals and client well-being.