Crisis Counselor l

Paycom - ATS; Everett (WA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Vacation and Sick Time

Paid holidays

Health, Dental, Vision

HSA

FSA (medical & dependent care)

403(b) Retirement Plan matching

Professional development opportunities

Job summary

Volunteers of America in Everett, WA seeks a Crisis Counselor I to provide crisis intervention, suicide prevention, information & referral, and brief supportive counseling to individuals in emotional distress. The role involves phone-based interactions and coordination with teams to dispatch appropriate evaluations.

A bachelor’s degree in psychology, social work, or related field is required, with 1+ year in healthcare contact centers or mental health counseling.

Qualifications

• Bachelor’s degree in psychology, social work, or related field.
• At least 1 year of experience in healthcare contact center and/or mental health counseling.
• Agency Affiliated Counselor Registration within 30 days of employment.
• Typing test score 35 WPM or higher.
• Courteous and professional demeanor.
• Proficiency in Motivational Interviewing and active listening.

Responsibilities

• Deliver crisis intervention, suicide prevention, and brief supportive counseling.
• Conduct client assessments in line with policies and procedures.
• Manage client interactions with appropriate, timely support.
• Document interactions accurately in records and notes.
• Achieve program goals and participate in staff trainings.
• Provide consultations and service coordination as needed.
• Offer back-up coverage for other crisis line programs when required.

Skills

Motivational Interviewing

Active listening

Multitasking

Strong communication

Typing speed 35 WPM

Education

Bachelor’s degree in psychology, social work, or related field

Tools

Electronic Medical Records (EMR)

Job description

Volunteers of America is a non-profit organization operating in Western Washington for over 125 years. Our Christian roots drive us to put our faith into action for the benefit of every member of the community. We celebrate our unique perspectives that allow us to better serve and uplift our community – and each other.This full-time, hourly position provides crisis intervention, suicide prevention, information & referral, and brief supportive counseling to clients who are in emotional distress and/or seeking information about mental health services. The Crisis Counselor I interacts with clients via telephone. They also provide professional consultation to determine what less restrictive options are appropriate and triages requests for face-to-face mental health evaluations and dispatch the appropriate teams to conduct the evaluation.Principal ActivitiesDeliver crisis intervention, suicide prevention, and brief supportive counseling to individuals experiencing emotional distressConduct client assessments in alignment with regional and program policies and proceduresManage client interactions to ensure appropriate, timely, and efficient support tailored to their needsAdhere to established policies and procedures while maintaining accurate, efficient documentation of client interactionsAchieve or exceed key performance indicators as defined by program goalsUtilize current technologies to engage effectively with clients and community membersProvide professional assessments, consultations, and service coordinationParticipate in staff meetings and local and regional training sessionsMentor and coach new staff to ensure team competency and growthOffer back-up coverage for other Regional Crisis Line and 988 programs as neededContribute to an environment that focuses on ensuring integrity, respect, and accountabilityOther duties as assignedBenefitsWe believe that taking care of our team is essential to fulfilling our mission. We offer a comprehensive and competitive benefits package designed to support your well-being as a full-time employee.Vacation and Sick Time: Vacation up to 200 hours, Sick time up to 108.64 hoursCompetitive compensationHolidays: 9 paid per year + 2 paid floating holidaysMedical, Dental, and VisionHealth Savings Account (HSA)Flexible Savings Account (FSA) medical & dependent careFree Employee Assistance program403(b) Retirement Plan matchingProfessional Development opportunitiesWe’re looking for candidates who bring the skills, experience, and qualifications needed to succeed in the role and contribute to our team.A bachelor’s degree in psychology, social work, or related field required. At least one (1) year of experience in a healthcare contact center and/or in mental health counselingAgency Affiliated Counselor Registration is required within 30 days of employment, or equivalent, and must remain in active status during employmentPassing a typing test with a score of 35 WPM or higherCourteous and professional demeanorProficiency in Motivational Interviewing and active listeningStrong problem-solving and information-gathering skillsSuperior communication skills to convey information clearly and effectivelyAbility to multitask, including talking and typing simultaneouslyEfficiency in documenting notes in electronic medical recordsHome Office Technology RequirementsHigh-Speed Internet: Minimum download speed of 100Mbps and upload speed of 10Mbps. To ensure smooth workflow, you will be required to provide a recent internet speed test result as proofSecured Wired Connection: A direct wired connection to the internet using a secured ethernet cable is mandatory. Wireless connections (WiFi) are not allowed due to potential security risks and performance limitationsNo Satellite Internet: Satellite internet service providers such as HughesNet, Starlink, or Visat are not supported due to latency issues that can negatively impact service deliveryEqual Employment Opportunity StatementWe are an Equal Opportunity Employer and all employment-related decisions are made without consideration of individuals’ race, sex, age, national origin, disability status or any other protected characteristic.#voaww2