Crisis Counselor | 988 Mobile Crisis Outreach

Collaborative Support Programs of NJ; Newark (NJ); On-site; USD 52,000 - 58,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage (DMO)

Vision insurance

6 weeks PTO

11 holidays

Job summary

Collaborative Support Programs of NJ (CSPNJ) seeks a full-time Bachelor Level Crisis Counselor to join the Mobile Crisis Outreach Response Teams (MCORT) in Middlesex and Union counties. You will respond to 988-dispatched calls, provide crisis stabilization, and connect clients with ongoing community resources.

Applicants must hold a Bachelor’s degree in a mental health field and have at least two years of crisis experience, with strong documentation, communication, and trauma-informed skills.

Qualifications

• Must have a Bachelor’s degree in a mental health related discipline.
• 2+ years of experience in a crisis setting.
• Ability to write clear, concise, and accurate billable progress notes.
• Excellent communication, assessment, and people skills.
• A high level of patience and emotional resilience.
• Ability to remain calm under pressure in challenging situations.
• Strong critical thinking and time-management skills.
• Ability to engage and support individuals with mental health diagnoses with empathy and trauma-informed approaches.
• Proficient with Microsoft Office and possess strong computer skills.
• Bilingual skills are a plus.
• Must have a valid NJ Driver’s License with acceptable driving record.
• Lived Experience: CSPNJ values hiring people with lived experience.

Responsibilities

• Provide immediate support and crisis intervention; promote mental health and wellness.
• Document services based on billing and regulatory standards; reflect all demographic data.
• Demonstrate competency in care, trauma-informed, de-escalation, suicide assessment, and safety planning.
• Develop individual care plans for each crisis.
• Link to ongoing community mental health services and follow-up contacts.
• Collaborate with individuals to identify strengths, goals, and recovery pathways.
• Develop and implement person-centered plans to empower recovery.
• Coordinate with community referral sources and stabilization provider networks.

Skills

Crisis intervention

De-escalation techniques

Written progress notes

Clear communication

Empathy

Trauma-informed approach

Time management

Driver's license

Bilingual (nice to have)

Microsoft Office / computer skills

Education

Bachelor's degree in mental health discipline

Tools

Microsoft Office

Job description

CSPNJ a mental health nonprofit agency is looking for a full-time Bachelor Level Crisis Counselor. The Crisis Counselor position is part of the Mobile Crisis Outreach Response Teams (MCORT) in Middlesex and Union counties. The MCORT team will consist of “Master Level Supervisors” & “Peer Support Specialists”. The Crisis Counselors and Peer Support Specialists will respond to calls dispatched through the 988 crisis center. They will provide support and appropriate interventions, to stabilize the situation.

MCORT provides 24/7 mobile community outreach services to adults in crisis, including mental health, substance use, and suicidal emergencies. Calls are dispatched through the 988 Suicide Crisis Lifeline Call Center. Mobile Crisis Outreach Teams will be available to help individuals de-escalate their crisis and access needed resources.

Highlights

• Provide immediate support, crisis intervention, and promote mental health and wellness.
• Document services based on billing and regulatory standards; and reflect all demographic data.
• Must be able to demonstrate competency in appropriate care, trauma informed, de-escalation techniques, suicide assessment, and safety planning.
• Develop individual care plans for each crisis.
• Provide linkage to ongoing community mental health services, and initiate follow-up contacts to ensure further crisis diversion.
• Collaborate with individuals to identify strengths, goals, and areas for skill-building.
• Develop and implement person-centered plans to empower individuals in their recovery journey.
• Work with community referral sources and stabilization provider networks regarding case management and linkages to stabilization and aftercare services.

Full-time | Benefit Eligible (Medical, free DMO dental & free vision) including 6 weeks PTO & 11 Holidays

Hourly Rates

• Day and Evening Shifts: 7:30am - 4:00pm & 3:30pm - 12:00am: $25.48/hour
• Overnight Shift: 11:30pm - 8:00am: $27.88/hour

Current Opening(s): Friday - Tuesday: 3:30pm - 12:00am

Additional schedules may become available based on program needs.

Requirements

• MUST have a Bachelor’s degree in a mental health related discipline.
• 2+ years of experience in a crisis setting.
• The ability to write clear, concise, and accurate billable progress notes.
• Excellent communication, assessment, and people skills.
• A prominent level of patience and emotional resilience.
• The ability to remain calm under pressure when dealing with challenging situations.
• Great critical thinking skills and the ability to adapt and act accordingly to situations.
• Highly organized with proven ability to manage time efficiently in fast-paced environments.
• Ability to effectively engage and support individuals with mental health diagnoses through empathy, professionalism, and trauma-informed approaches.
• Proficient with Microsoft Office and have strong computer skills.
• Bilingual skills are a plus!
• MUST have a valid NJ Driver’s License with acceptable driving record.
• Lived Experience: CSPNJ prioritizes hiring people who use their own life experience dealing with mental health/substance use issues to inspire and support others.

Hourly Rate: $25.48 - $27.88 depending on shift