Crisis Counselor | 988 Mobile Crisis Outreach

Collaborative Support Programs of NJ; Freehold (NJ); On-site; USD 34,440 - 38,572; Full time

Benefits offered by this job

Medical insurance

Dental insurance (free DMO)

Vision insurance (free)

6 weeks PTO

11 holidays

Job summary

Collaborative Support Programs of NJ is seeking a full‑time Bachelor Level Crisis Counselor for the Mobile Crisis Outreach Response Teams serving Ocean and Monmouth counties. You will respond to 988 calls, provide immediate crisis support, and help stabilize individuals in crisis.

Responsibilities include thorough documentation, care‑plan development, and linking clients to ongoing community mental health resources, with emphasis on trauma‑informed approaches and safety planning.

Qualifications

• Must have a Bachelor’s degree in a mental health related discipline.
• 2+ years of experience in a crisis setting.
• Ability to write clear, concise, and accurate billable progress notes.
• Excellent communication, assessment, and people skills.
• High level of patience and emotional resilience.
• Ability to remain calm under pressure when dealing with challenging situations.
• Strong critical thinking and time management in fast‑paced environments.
• Empathy, professionalism, and trauma‑informed approaches in engagements with individuals with mental health/substance use issues.
• Proficient with Microsoft Office and strong computer skills.

Responsibilities

• Respond to calls dispatched through the 988 crisis center and provide immediate support and interventions to stabilize situations.
• Document services based on billing and regulatory standards and reflect all demographic data.
• Develop individual care plans for each crisis and provide linkage to ongoing community mental health services with follow‑up contacts.
• Collaborate with individuals to identify strengths, goals, and areas for skill‑building and empowerment.
• Work with community referral sources and stabilization networks regarding case management and linkages to aftercare services.

Skills

Communication skills

Assessment

People skills

Trauma‑informed

De‑escalation

Critical thinking

Time management

Empathy

Patience

Calm under pressure

Bilingual (preferred)

Education

Bachelor's degree in mental health field

Tools

Microsoft Office

Job description

Description

CSPNJ a mental health nonprofit agency is looking for a full-time Bachelor Level Crisis Counselor. The Crisis Counselor position is part of the Mobile Crisis Outreach Response Teams (MCORT) in Ocean and Monmouth counties. The MCORT team will consist of “Master Level Supervisors” & “Peer Support Specialists”. The Crisis Counselors and Peer Support Specialists will respond to calls dispatched through the 988 crisis center. They will provide support and appropriate interventions to stabilize the situation.

Highlights

• Provide immediate support, crisis intervention, and promote mental health and wellness.
• Document services based on billing and regulatory standards; and reflect all demographic data.
• Must be able to demonstrate competency in appropriate care, trauma informed, de‑escalation techniques, suicide assessment, and safety planning.
• Develop individual care plans for each crisis.
• Provide linkage to ongoing community mental health services, and initiate follow‑up contacts to ensure further crisis diversion.
• Collaborate with individuals to identify strengths, goals, and areas for skill‑building.
• Develop and implement person‑centered plans to empower individuals in their recovery journey.
• Work with community referral sources and stabilization provider networks regarding case management and linkages to stabilization and aftercare services.

Benefits

Full‑time | Benefit Eligible (Medical, free DMO dental & free vision) including 6 weeks PTO & 11 Holidays

Compensation

• Day and Evening Shifts: 7:30 am – 4:00 pm & 3:30 pm – 12:00 am: $25.48/hour
• Overnight Shift: 11:30 pm – 8:00 am: $27.88/hour

Hourly Rate: $25.48 – $27.88 depending on shift

Schedule

Current Opening(s): Sunday – Thursday: 3:30 pm – 12:00 am

Additional schedules may become available based on program needs.

Requirements

• MUST have a Bachelor’s degree in a mental health related discipline.
• 2+ years of experience in a crisis setting.
• The ability to write clear, concise, and accurate billable progress notes.
• Excellent communication, assessment, and people skills.
• High level of patience and emotional resilience.
• The ability to remain calm under pressure when dealing with challenging situations.
• Great critical thinking skills and the ability to adapt and act accordingly to situations.
• Highly organized with proven ability to manage time efficiently in fast‑paced environments.
• Ability to effectively engage and support individuals with mental health diagnoses through empathy, professionalism, and trauma‑informed approaches.
• Proficient with Microsoft Office and have strong computer skills.
• Bilingual skills are a plus!
• MUST have a valid NJ Driver’s License with acceptable driving record.
• Lived Experience: CSPNJ prioritizes hiring people who use their own life experience dealing with mental health/substance use issues to inspire and support others.