Crisis Counselor (Full-time) Flex

Foundation 2; Cedar Rapids (IA); Hybrid; USD 22,000 - 31,000; Full time

Benefits offered by this job

Sign-on Bonus

Shift Differentials

Paid time off

Wellness reimbursements

Parental leave

Pet insurance

Retirement matching

Job summary

Foundation 2 Crisis Services seeks a Crisis Counselor to provide fast, compassionate crisis support by phone, text, and chat. Training will be provided, with occasional daytime sessions, and ongoing staff meetings.

The role may be hybrid at the Cedar Rapids Crisis Center or remote within Iowa, Wisconsin, or Illinois, with two days of in-person training in Cedar Rapids. Flex scheduling covers evenings, weekends, and overnights to meet peak demand, with a supportive supervisor available for

Qualifications

• Client-centered and compassionate approach to crisis care.
• Ability to think clearly under pressure and manage multiple priorities.
• Strong communication skills to convey information with empathy and clarity.

Responsibilities

• Provide real-time, compassionate, non-judgmental crisis support to clients via phone, text, and chat.

Skills

Client-centered

Compassionate

Quick Thinking

Skilled Communicator

Resilient

Job description

About Foundation 2 Crisis Services

Foundation 2 Crisis Services is a mission-driven, non-profit organization that provides critical crisis intervention and prevention services across Iowa. We operate a 24/7 crisis center, including phone, text, and chat services. We also operate an emergency youth shelter, mental health support groups, community-based crisis programs, training, and more. We have been saving lives for over 50 years. Join our team today!

Our crisis center counselors answer more than 90,000 phone, chat, and text contacts per year. You can learn more about the Foundation 2 Crisis Services' crisis center and see what clients can expect when they reach out to Foundation 2 Crisis Services on our YouTube channel.

Overview of the role

Provide real-time, compassionate, non-judgmental crisis support to clients over the phone, text, and chat lines. Attend initial trainings (some will be during daytime hours) and all-staff meetings during daytime hours 1-2 times per month. Dispatch additional client services, such as Foundation 2 Crisis Services' Mobile Crisis Outreach, when necessary. Document each phone, text, and chat contact to ensure quality record keeping.

Many of the contacts you'll answer involve individuals experiencing suicidal ideation, self-harm, or the aftermath of trauma, violence, or abuse. You won't take these alone; a Supervisor is available for in-the-moment consultation and support, especially during high-risk calls.

The position has the flexibility to be hybrid at the Crisis Center in Cedar Rapids or remote within the state of Iowa, Wisconsin, or Illinois; candidates must be available for two (2) full days of training in our Cedar Rapids office.

Shifts Available

As a Crisis Counselor Flex position, you will be given the opportunity to select available open shifts and then be assigned shifts based on peak demand. Flexibility is required as schedules will vary week to week, including evenings, weekends, and overnights, based on the program's highest needs.

The Crisis Counselor Flex position will play a vital role in providing coverage for shifts across all time slots within the Crisis Center; the majority of hours scheduled will be Sunday - Saturday, 3 - 11 PM and overnight. This position offers flexibility, giving you the opportunity to pick up open shifts first and then be scheduled according to program needs during the highest volume days and times, as determined by the program leadership.

Benefits

• This position starts at $19.00/hour
• $1,500 Sign-on Bonus
• The Crisis Center offers shift differentials on top of your hourly wage:
• 1st/Day Shift (8am - 3pm)
• Saturday & Sunday: $0.75/hour
• 2nd/Evening Shift (3pm - 10pm)
• Mon-Thurs: $0.50/hour
• Friday & Saturday: $5.00/hour
• Sunday: $0.75/hour
• 3rd/Overnight Shift (10pm - 8am)
• Sun-Thurs: $1.00/hour
• Friday & Saturday: $5.00/hour
• Generous paid time off, including floating mental wellness days.
• Quarterly wellness benefit reimbursements to support a sense of wellbeing.
• Two weeks of paid parental leave following the birth or adoption of a child.
• Optional pet insurance to cover emergency expenses.
• Retirement plans with Foundation 2 Crisis Services' matching contributions.
• Go to sleep at night knowing that work you did matters. Foundation 2 staff save lives every day.
• Quarterly wellness benefit reimbursements to support a sense of wellbeing.
• Go to sleep at night knowing that work you did matters. Foundation 2 Crisis Services staff save lives every day.

Who you are

• Client-centered. You are dedicated and passionate about working with individuals in crisis. You know it is an honor to be trusted to support people at their most vulnerable.

• Compassionate. You have compassion for clients and a willingness to understand and exercise trauma-informed care practices.

• Quick Thinking. You recognize that you will often have multiple irons in the fire at once and will be challenged to manage competing priorities.

• Skilled Communicator. Your words matter to individuals in crisis. You are a strong communicator and can convey important information clearly and compassionately.
• Resilient. You can stay grounded and present through difficult or high-stakes moments, and you know how to draw on your team and your own coping tools to sustain the work over time.

What you’ll do

• Provide real-time, compassionate, non-judgmental crisis support