Community Based Crisis Navigator - Iowa Mental Health Crisis Response Team

Heartland Family Service; Council Bluffs (IA); Remote; USD 29,000 - 34,000; Full time

Job summary

Heartland Family Service in Iowa seeks a qualified professional to provide crisis intervention and risk assessment within a team environment. The role requires flexible availability for weekday, evening, weekend shifts and the ability to work remotely as part of the agency’s on-call coverage.

You will assess clients, develop intervention plans, coordinate referrals, and maintain documentation while collaborating with community resources to support healthy families and communities.

Qualifications

• Minimum of a Bachelor’s degree in psychology, social work, nursing, education with at least one year of mental health experience or a High School Diploma with two years in human services.

Responsibilities

• Provides crisis intervention and risk assessment for referrals from community, law enforcement, or schools.
• Makes recommendations and referrals to appropriate levels of care following clinical consultation.
• Conducts crisis-focused assessments and documents within 24 hours of crisis call.
• Establishes an intervention plan with client and referral source detailing immediate needs and follow-up.
• Follows up with crisis clients 24 hours post-crisis and maintains a 30-day ongoing caseload.
• Maintains relationships with community resources and provides referrals as needed.
• Identifies client needs and goals for ongoing post-crisis support and services.
• Maintains clinical records meeting timeliness and completeness standards.

Skills

Crisis intervention

Risk assessment

Interpersonal skills

Education

Bachelor's degree in psychology, social work, nursing, education

High School Diploma with two years human services experience

Job description

At Heartland Family Service, we are committed to building a culture that is trauma informed, values, and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.

If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team-oriented environment, then Heartland Family Service is the agency for you.

SUMMARY DESCRIPTION OF WORK

Professionals at this level are experienced and able to work with a minimum of supervision. Educational requirements are very specific. Decision making, problem solving, and highly developed interpersonal skills are critical. This position will work within a team environment. The individual will have the ability to sign up for weekday, evening/overnight or weekend coverage according to their availability. Frequency of coverage is extremely flexible.

Compensation: between $20.72 and $24.70 per hour (wage is based on total years of relevant experience)

Work Schedule: 37.5 hours per week (Monday through Friday, 8:00 a.m. to 4:30 p.m.)

MINIMUM QUALIFICATIONS (one or more of the following qualifications to be met)

• Bachelor’s degree in psychology, social work, nursing, education AND a minimum of one year of experience in behavioral or mental health services
• High School Diploma and two years of experience within the human services field.

Essential Duties and Responsibilities

• Provides crisis intervention and risk assessment of clients for referral sources such as community members, law enforcement, or school systems.
• Makes recommendations and referrals to the appropriate levels of care following a clinical consultation. Assessments are provided on-site and face to face.
• Conduct a crisis focused assessment and documentation to be completed within 24 hours of crisis call.
• Establishes an intervention plan, with client and referral source l participation, which specifies immediate treatment needs and follow-up.
• Follow up with crisis clients 24 hours post crisis and maintain an ongoing case load for 30 days to follow.
• Maintains relationships with key community resources, as well as provide referrals to clients.
• Identify needs and goals for clients who are post crisis and serve as an ongoing intervention support.
• Document all case management correspondence.
• Ability to handle complex cases.
• Ability to be on-call during the workday. On-call requires answering and responding to crisis calls during the daytime hours and ability to respond to situations on-site during those hours within the time outlined in agency policy.
• Is dependable and punctual regarding scheduling and attendance.
• Refers to other Heartland Family Service programs and other community services, as necessary either concurrent with services or for aftercare.
• Conducts outreach activities off-site with community partners.
• Identifies clients in the community in need of services.
• Refers, enrolls, and assesses clients in the community setting.
• Maintains clinical records, meeting established standards of timeliness and completeness.
• Is prompt and accurate in completing all required reports and other requirements.
• Displays a courteous and caring attitude at all times to the clientele, volunteers, and visitors of the Agency.
• Cooperates and collaborates with program area staff, volunteers, and other Agency staff.
• Abides by all specific program and Agency procedures, policies, and requirements.
• Develops personal and program related skills through participation in internal and external training opportunities including printed material and audio and/or visual media.
• Creates, maintains, and shares an appropriate and dynamic self-care plan.
• Strives to make connections between the agency and the larger community whenever possible in order to contribute to the agency’s ongoing fundraising and friend-raising efforts.
• Essential functions of this job are to be performed remotely from home on the HFS remote worksite.
• Performs other program related duties as assigned.

DENOTES ESSENTIAL JOB FUNCTIONS