Mobile Crisis Outreach Counselor (Full-time) 2nd shift

Foundation 2; Dubuque (IA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Benefits package

Paid time off

Wellness reimbursements

Parental leave

Pet insurance

Retirement plan

Job summary

Foundation 2 Crisis Services in Dubuque, IA is hiring for a full-time Crisis Counselor to coordinate and respond to dispatches during the 4:00 PM–12:00 AM shift. Provide compassionate counseling, assist clients with resources, and advocate across social systems while maintaining timely documentation.

The role requires a Bachelor’s degree in a human service field, basic computer and data-entry skills, and a valid driver’s license.

Qualifications

• Bachelor’s degree in a human service-related field is required.
• Experience or comfort with electronic health record systems.
• Strong written communication and data entry skills.
• Valid driver’s license and insurability by agency policy.
• Background checks required.
• Attend trainings within 120 days of hire.

Responsibilities

• Coordinate and respond to dispatches within the Foundation 2 service area during scheduled hours.
• Provide compassionate, objective, client-centered counseling to individuals.
• Assist individuals and families with connections to local resources and providers.
• Advocate for clients navigating social systems.
• Complete documentation and maintain client files per program policies.

Skills

Client-centered

Flexibility

Positive attitude

Team player

Compassionate care

Education

Bachelor’s degree in a human service-related field

Tools

Electronic health record system

Job description

Reports to:

MCO Program Coordinator

Location:

Dubuque, IA

Hours:

FT – Monday – Friday 4:00PM-12:00AM

About Foundation 2 Crisis Services

Foundation 2 Crisis Services is a mission-driven, non-profit organization that provides critical crisis intervention and prevention services across Iowa. We operate a 24/7 crisis center, including phone, text, and chat services. We also operate an emergency youth shelter, mental health support groups, community-based crisis programs, training, and more. We have been saving lives for over 50 years. Join our team today!

Overview of the role

Coordinate and respond to dispatches within the Foundation 2 service area during scheduled hours. Offer compassionate, objective, client centered counseling to individuals. Assist individuals and families with connection to local resources and community providers. Advocate for clients in navigating various social systems. Complete the required documentation and maintain client files in accordance with program policies in a timely manner.

This shift is Monday-Friday 4:00PM-12:00AM This role will occasionally extend past shift, depending on length of crisis calls. The role offers the opportunity to sign an ESA for the Mobile Crisis team and pick up additional overtime shifts if desired.

Wages & Benefits

• The annual base salary range for this position is $18 – 21 per hour, plus our generous benefit package of $12,000 per year. Flexible benefit dollars can be used toward medical insurance and other benefits. Funds not used for benefits will be added to your paycheck as taxable income. To learn more about the Foundation 2 benefit package visit: https://bit.ly/F2Benefits
• Generous paid time off, including floating mental wellness days.
• Quarterly wellness benefit reimbursements to support a sense of wellbeing.
• Two weeks of paid parental leave following the birth or adoption of a child.
• Optional pet insurance to cover emergency expenses.
• Retirement plans with Foundation 2 Crisis Services’ matching contributions.
• Go to sleep at night knowing the work you did matters. Foundation 2 staff save lives every day.

Who you are:

• Client-Centered: You are dedicated and passionate about working with individuals in crisis.

• Flexible. You understand people are complicated and solutions with often require a team approach.
• Positive. You recognize the power of a positive attitude and have the desire to build positive relationships with coworkers and clients.
• Team Player. You enjoy working with individuals from diverse backgrounds and are proud to represent your programs.
• Compassionate. You have compassion for clients and a willingness to understand and exercise trauma-informed care practices.

What you’ll do

• Coordinate and respond to dispatches within the Foundation 2 service area during scheduled hours.
• Offer compassionate, objective, client centered counseling to individuals.
• Assist individuals and families with connection to local resources and community providers.
• Advocate for clients in navigating various social systems.
• Complete the required documentation and maintain client files in accordance with program policies in a timely manner.

What you need

• Bachelor’s degree in a human service-related field required and one (1) or more years relevant experience.
• Comfort using basic computer software (electronic health record system)
• Basic typing and data entry skills.
• Excellent writing and grammar skills.
• Valid driver’s license and be insurable by the agency auto insurance policy.
• Pass all background checks completed by Foundation 2 Crisis Services.
• Submit copy of college degree or transcript as required by licensure for personnel file.
• Attend all MCO trainings within 120 days of hire (40 hours, including two (2) consecutive eight (8) hour days).
• Experience in crisis services preferred.

Foundation 2 Crisis Services is an equal opportunity employer. We do not discriminate employment on the basis of race, color, religion, sex, pregnancy, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service or other non-merit factor.