Crisis Counselor Advocate - Call Center (Full-Time)

Center for Victims; Pittsburgh (Allegheny County); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health, Dental, and Vision Benefits

15 Paid Holidays

Short Term Disability

Retirement Plan

Employee Assistance Program

Mileage reimbursements

Job summary

The Center for Victims is hiring a full-time Counselor Advocate for its Call Center in Pittsburgh. This role involves answering hotline calls, providing crisis counseling, and connecting victims with necessary resources. The position is vital in offering immediate support and navigating crime victim services.

Candidates should possess a relevant degree and strong communication skills. Benefits include health, dental, vision, and a retirement plan.

Qualifications

• Bachelor’s degree in Social Work, Psychology, Criminology, or related field.
• MS Office proficiency and strong organizational skills required.
• Strong commitment to organizational mission and cultural sensitivity.

Responsibilities

• Provide crisis counseling and support to victims.
• Conduct initial assessments to determine service needs.
• Offer referrals and mandated services to crime victims.

Skills

Crisis intervention

MS Office proficiency

Organizational skills

Communication skills

Problem-solving skills

Education

Bachelor’s degree in Social Work, Psychology, Criminology

Associate’s degree with 5 years experience

Job description

The Center for Victims is hiring a full-time Counselor Advocate for its Call Center in Pittsburgh. This role involves answering hotline calls, providing crisis counseling, and connecting victims with necessary resources. The position is vital in offering immediate support and navigating crime victim services.

Candidates should possess a relevant degree and strong communication skills. Benefits include health, dental, vision, and a retirement plan.