Counselor Advocate, Call Center – Full Time

Center for Victims; Pittsburgh (Allegheny County); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health, Dental, and Vision Benefits

15 Paid Holidays

Short Term Disability

Retirement Plan

Employee Assistance Program

Mileage reimbursements

Job summary

The Center for Victims is hiring a full-time Counselor Advocate for its Call Center in Pittsburgh. This role involves answering hotline calls, providing crisis counseling, and connecting victims with necessary resources. The position is vital in offering immediate support and navigating crime victim services.

Candidates should possess a relevant degree and strong communication skills. Benefits include health, dental, vision, and a retirement plan.

Qualifications

• Bachelor’s degree in Social Work, Psychology, Criminology, or related field.
• MS Office proficiency and strong organizational skills required.
• Strong commitment to organizational mission and cultural sensitivity.

Responsibilities

• Provide crisis counseling and support to victims.
• Conduct initial assessments to determine service needs.
• Offer referrals and mandated services to crime victims.

Skills

Crisis intervention

MS Office proficiency

Organizational skills

Communication skills

Problem-solving skills

Education

Bachelor’s degree in Social Work, Psychology, Criminology

Associate’s degree with 5 years experience

Job description

Counselor Advocate, Call Center – Full Time

— September 22, 2026

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Center for Victims (CV) is announcing a position opening. Have you recently earned a degree and are looking to gain skills, work experience and professional development? Are you a seasoned professional looking to make an even bigger impact?

POSITION: COUNSELOR ADVOCATE, CALL CENTER

CV is seeking a Counselor Advocate in our Call Center to join our team! The Counselor Advocate, Call Center serves as a gateway to the organization by answering incoming calls to CV’s Hotline and providing crisis counseling, support, information, and other mandatory and supportive crime victim services. The Counselor Advocate, Call Center works 40 hours per week, with a varying shift between the hours of 7:00 AM and 5:00 PM Monday-Friday. Some holiday shifts may be required.

Responsibilities:

• Offer of immediate access, referral and support to all agency services by conducting an initial assessment to determine the individual’s needs and the appropriate service;
  • Crisis intervention/counseling
  • Offender Release Notification
  • Other Services
• Mandated and supportive services to crime victims

Qualifications:

• Bachelor’s degree in Social Work, Psychology, Criminology, or a related field or an Associate’s degree in the same fields with five years minimum related work
• MS Office proficiency, strong organizational skills and the ability to prioritize multiple tasks while effectively meeting deadlines in a fast paced and evolving organization
• Oral and written communication skills, problem-solving skills, and the ability to interface professionally with internal and external groups
• Strong commitment to support the organization’s mission and the ability to work in a diverse atmosphere with sensitivity of cultural diversity and workplace harmony

CV offers the following benefit package for full time staff:

• Employee Health, Dental and Vision Benefits
• 15 Paid Holidays
• Short Term Disability and Life Insurance
• Retirement Plan
• Employee Assistance Program
• Opportunity for employee reimbursements for mileage, parking and cell phone usage (position dependent)
• Opportunity to apply for PSLF Program (Paid Student Loan Forgiveness Program) for your work with a non-profit

CV is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, citizenship status, national origin, ancestry, gender, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, genetic information, pregnancy, marital status, parent status, veteran status, political affiliation or other factor protected by law. CV complies with the affirmative action requirements and the Americans with Disabilities Act regarding reasonable accommodation for qualified employees with a disability.