Crisis Counselor Advocate, Call Center

Center for Victims; Pittsburgh (Allegheny County); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health, dental & vision benefits

15 paid holidays

Short term disability & life insurance

Retirement plan

Employee assistance program

Mileage/parking/cell phone reimburse/—

Job summary

Center for Victims seeks a Counselor Advocate for its Call Center to respond to Hotline calls, provide crisis counseling and information about services. The role involves initial assessments, referrals and support for crime victims, with a 40‑hour week and shifts 7:00 AM–5:00 PM, Monday–Friday, plus possible holiday shifts.

The position requires a suitable degree and strong communication, organizational and multitasking skills, with sensitivity to diverse populations.

Qualifications

• Bachelor’s degree in Social Work, Psychology, Criminology or related field (or Associate + 5 years related work)
• Strong MS Office proficiency and organizational skills
• Excellent oral and written communication and problem‑solving abilities
• Ability to work professionally with diverse internal and external groups

Responsibilities

• Provide crisis counseling and crisis intervention to callers
• Offer immediate access, referral and support to agency services
• Perform initial assessments to determine needs and appropriate services
• Support crime victims with mandated and supportive services

Skills

MS Office proficiency

Oral and written communication

Organizational skills

Time management

Interpersonal skills

Commitment to mission

Cultural sensitivity

Education

Bachelor's degree in Social Work / Psychology / Criminology or related field

Associate degree with five years related work

Tools

MS Office

Job description

Center for Victims seeks a Counselor Advocate for its Call Center to respond to Hotline calls, provide crisis counseling and information about services. The role involves initial assessments, referrals and support for crime victims, with a 40‑hour week and shifts 7:00 AM–5:00 PM, Monday–Friday, plus possible holiday shifts.

The position requires a suitable degree and strong communication, organizational and multitasking skills, with sensitivity to diverse populations.