Counselor Advocate, Call Center

Center for Victims; Pittsburgh (Allegheny County); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health, dental & vision benefits

15 paid holidays

Short term disability & life insurance

Retirement plan

Employee assistance program

Mileage/parking/cell phone reimburse/—

Job summary

Center for Victims seeks a Counselor Advocate for its Call Center to respond to Hotline calls, provide crisis counseling and information about services. The role involves initial assessments, referrals and support for crime victims, with a 40‑hour week and shifts 7:00 AM–5:00 PM, Monday–Friday, plus possible holiday shifts.

The position requires a suitable degree and strong communication, organizational and multitasking skills, with sensitivity to diverse populations.

Qualifications

• Bachelor’s degree in Social Work, Psychology, Criminology or related field (or Associate + 5 years related work)
• Strong MS Office proficiency and organizational skills
• Excellent oral and written communication and problem‑solving abilities
• Ability to work professionally with diverse internal and external groups

Responsibilities

• Provide crisis counseling and crisis intervention to callers
• Offer immediate access, referral and support to agency services
• Perform initial assessments to determine needs and appropriate services
• Support crime victims with mandated and supportive services

Skills

MS Office proficiency

Oral and written communication

Organizational skills

Time management

Interpersonal skills

Commitment to mission

Cultural sensitivity

Education

Bachelor's degree in Social Work / Psychology / Criminology or related field

Associate degree with five years related work

Tools

MS Office

Job description

Center for Victims (CV) is announcing a position opening. Have you recently earned a degree and are looking to gain skills, work experience and professional development? Are you a seasoned professional looking to make an even bigger impact?

POSITION: COUNSELOR ADVOCATE, CALL CENTER

CV is seeking a Counselor Advocate in our Call Centerto join our team! The Counselor Advocate, Call Center serves as a gateway to the organization by answering incoming calls to CV’s Hotline and providing crisis counseling, support, information, and other mandatory and supportive crime victim services. The Counselor Advocate, Call Center works 40 hours per week, with a varying shift between the hours of 7:00 AM and 5:00 PM Monday-Friday. Some holiday shifts may be required.

Responsibilities:

• Offer of immediate access, referral and support to all agency services by conducting an initial assessment to determine the individual’s needs and the appropriate service;
  • Crisis intervention/counseling
  • Offender Release Notification
  • Other Services
• Mandated and supportive services to crime victims

Qualifications:

• Bachelor’s degree in Social Work, Psychology, Criminology, or a related field or an Associate’s degree in the same fields with five years minimum related work
• MS Office proficiency, strong organizational skills and the ability to prioritize multiple tasks while effectively meeting deadlines in a fast paced and evolving organization
• Oral and written communication skills, problem-solving skills, and the ability to interface professionally with internal and external groups
• Strong commitment to support the organization’s mission and the ability to work in a diverse atmosphere with sensitivity of cultural diversity and workplace harmony

CV offers the following benefit package for full time staff:

• Employee Health, Dental and Vision Benefits
• 15 Paid Holidays
• Short Term Disability and Life Insurance
• Retirement Plan
• Employee Assistance Program
• Opportunity for employee reimbursements for mileage, parking and cell phone usage (position dependent)
• Opportunity to apply for PSLF Program (Paid Student Loan Forgiveness Program) for your work with a non-profit

CV is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, citizenship status, national origin, ancestry, gender, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, genetic information, pregnancy, marital status, parent status, veteran status, political affiliation or other factor protected by law. CV complies with the Affir ative Action requirements and the Americans with Disabilities Act regarding reasonable accommodation for qualified employees with a disability.