Crisis Continuum Operations Lead

Ada S McKinley Community Services Inc; Chicago (IL); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Paid vacation

Paid Sick Time

12 Paid Holidays

Medical

Vision

403(b) Plan

Life Insurance

Long-term & short-term disability

Employee assistance program (EAP)

Family medical leave

Job summary

Ada S McKinley Community Services Inc. seeks a Crisis Continuum Operations Program Coordinator in Chicago, IL. You will oversee real-time performance outcomes, ensure program compliance, and supervise Mobile Response Stabilization and related staff.

Requires a Master's in a relevant field and QMHP designation in Illinois; valid driver's license and background clearances are also required. This is a full-time, on-site role with comprehensive benefits and a focus on community-based care.

Qualifications

• Master's degree in psychology, counseling, social work, or related field.
• QMHP or higher designation in Illinois is required.
• Must have valid driver's license and reliable auto.
• Background checks including fingerprinting and state clearance are required.

Responsibilities

• Ensure program compliance and monitor real-time performance outcomes.
• Provide supervision and staff development for crisis teams.
• Oversee documentation in Evolv and CRS systems per standards.
• Collaborate with leadership to align services with regulations and standards.
• Act as first response during daytime for designated concerns.

Skills

Cultural sensitivity

Evidence-informed practices

Engagement strategies

Boundary setting

Concurrent documentation

Family systems

Motivational interviewing

Organizational skills

Education

Master's degree in counseling/related field

QMHP designation in Illinois

Job description

Ada S McKinley Community Services Inc. seeks a Crisis Continuum Operations Program Coordinator in Chicago, IL. You will oversee real-time performance outcomes, ensure program compliance, and supervise Mobile Response Stabilization and related staff.

Requires a Master's in a relevant field and QMHP designation in Illinois; valid driver's license and background clearances are also required. This is a full-time, on-site role with comprehensive benefits and a focus on community-based care.