Crisis Clinician III - Lead, Coach & 24/7 Chat/Text Support

UPMC; Pittsburgh (Allegheny County); Vor Ort; USD 70.000 - 90.000; Vollzeit

Benefits dieser Stelle

Sign-on bonus eligible: $3,500 (2-year

Sign-on bonus eligible: $5,000 (3-year

Zusammenfassung

UPMC’s Resolve Crisis Service is seeking a Crisis Clinician III to join our Crisis Chat Text Program serving Allegheny County. The role blends leadership with direct client support, with about 50/50 split between coaching up to five direct reports and responding to crisis chats and texts as a team member.

This on-site position requires 24/7 coverage including weekends and holidays. Eligible for sign-on bonuses with commitments of 2 or 3 years.

Aufgaben

• Manages caseloads and completes face-to-face crisis assessments.
• Obtains clinical information and maintains accurate documentation and required paperwork.
• Provides supportive counseling and referral recommendations to promote consumer stability.
• Responds to calls from consumers, community members, natural supports, and clinical services.
• Effectively manages crisis situations and shift crossovers.
• Serves as lead clinician, overseeing daily departmental functions and providing case consultation.
• Collaborates with Clin III staff and supervisors regarding clinical needs.
• Conducts case and chart reviews to ensure accuracy and compliance.
• Obtains authorizations/precertification for consumers transitioning to residential services.
• Participates in staff, disciplinary, interdisciplinary, and high-utilizer meetings.
• Assists with orientation, staff development, and administrative duties.
• Manages billing through the Batch Handler.
• Functions as a member of the leadership team under the direction of the supervisor.
• Provides oversight and support for up to five direct reports.
• May be cross-trained to provide leadership support to additional departments as program needs evolve.
• Conducts regular supervision and monthly rounding with direct reports.
• Participates in the employee performance review (EPR) process.
• Identifies and helps address employee relations and human resources matters in a timely and proactive manner.
• Provides coaching, guidance, and support to direct reports and other staff members as appropriate.
• Attends leadership meetings and other scheduled organizational meetings.
• Participates in administrative and operational responsibilities that support the ongoing needs of the program.
• Contributes to departmental initiatives and collaborates with leadership to promote effective program operations.

Jobbeschreibung

UPMC’s Resolve Crisis Service is seeking a Crisis Clinician III to join our Crisis Chat Text Program serving Allegheny County. The role blends leadership with direct client support, with about 50/50 split between coaching up to five direct reports and responding to crisis chats and texts as a team member.

This on-site position requires 24/7 coverage including weekends and holidays. Eligible for sign-on bonuses with commitments of 2 or 3 years.