Associate, Crisis Clinician - 988 Call Center

Pittsburgh Tomorrow; Pittsburgh (Allegheny County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Sign-on bonus eligible

Bonus: $3,500 with 2-year commitment

Bonus: $5,000 with 3-year commitment

Job summary

UPMC's Resolve Crisis Service in partnership with 988/Lifeline is seeking Crisis Clinicians to join our Phone Center in Allegheny County. This on-site role involves providing crisis support through active listening and developing plans to meet identified needs; evening hours required; every other weekend and holidays as needed.

Candidates should hold a Bachelor's in Psychology, Counseling or Social Work (transcripts required). Certifications such as CPR, CCMC, and clearances are expected.

Qualifications

• Bachelor's degree in psychology, counseling or social work.
• Transcript(s) must be attached for consideration.
• Ability to respond calmly with sound clinical judgment.
• Recovery-oriented interpersonal relations.

Responsibilities

• Participate in crisis clinician orientation and training.
• Develop assessment, de-escalation, and documentation plans.
• Utilize EMR to obtain information and complete notes.
• Provide supportive counseling to promote stability.
• Manage high call volumes in a fast-paced environment.
• Refer clients to appropriate services and negotiate referrals.
• Conduct lethality assessments to determine level of care.
• Document thoroughly and complete required paperwork.

Skills

Active listening

Crisis intervention

Assessment & planning

Documentation

Motivational interviewing

De-escalation

Clinical judgment

Lethality assessment

High call-volume handling

Education

Bachelor's Degree in Psychology, Counseling or Social Work

Transcripts required (Bachelor's or Master’s)

CPR Certification

Comprehensive Crisis Management (CCMC)

Driver's License

Act 31 Child Abuse Reporting with renewal

Act 33 with renewal

Act 34 with renewal

Act 73 FBI Clearance with renewal

OAPSA

Job description

UPMC’s resolve Crisis Service in partnership with 988/Lifeline is looking for Crisis Clinicians to join our Phone Center to help serve Allegheny County consumers. As a Crisis Clinician you will provide crisis support through active listening and work with the consumer to develop a plan that works for the identified needs.

This position works on site at resolve Crisis Services, evening hours. This position does require every other weekend as well as holidays as needed.

Crisis Clinician levels from Associate, Clin I and Clin II will be considered for this role. The title and pay rate for these positions may vary depending on education level and years of experience.

Crisis Clinicians are Sign on Bonus eligible!

$3,500 with a 2 year commitment

$5,000 with a 3 year commitment

Responsibilities:

• Successfully participate in and complete Crisis Clinician orientation process.
• Work with department staff to develop assessment, de-escalation, documentation, and motivational interviewing skills.
• Learn to utilize the Electronic Medical Record to obtain relevant information and complete documentation.
• Provide supportive counseling to consumers to promote stability by utilizing a person centered, strength-based model of intervention.
• Work efficiently and independently in crisis setting.
• Support consumer and negotiate appropriate referral services.
• Consults with the Clinician II and Clinician III to establish disposition plans.
• Meets documentation expectations and completes all required paperwork.
• Completes face to face crisis assessments.
• Responds to telephone calls from consumer(s), community, and natural supports.
• Manages crisis situations effectively using positive approaches.
• Participate in interdisciplinary activities such as trainings and staff meetings.
• Completes case reviews
• Provides lethality assessments to determine appropriate levels of care
• Consultation with supervisor or senior leadership on calls that endorse safety or lethality concerns
• Comfortable in managing high call volume and fast pace environment

• Bachelor's Degree in Psychology, Counseling or Social Work. Other fields of study may be considered with coursework of at least 12 credits in human services and/or relevant mental health experience. (Preferred other fields of study include: Social Work, Psychology, Gerontology, Sociology, Anthropology, Criminal Justice, Theology, Nursing, Counseling/Guidance, Education)
• ATTENTION: A COPY OF YOUR BACHELOR’S OR MASTER'S TRANSCRIPTS MUST BE ATTACHED FOR CONSIDERATION.
• Consistent ability to respond calmly and effectively, using good clinical judgment to both psychiatric and medical emergencies.
• Recovery-oriented interpersonal relations.

Licensure, Certifications, and Clearances:

• Cardiopulmonary Resuscitation (CPR)
• Comprehensive Crisis Management (CCMC)
• Driver's License
• Act 31 Child Abuse Reporting with renewal
• Act 33 with renewal
• Act 34 with renewal
• Act 73 FBI Clearance with renewal
• OAPSA

UPMC is an Equal Opportunity Employer/Disability/Veteran