Associate, Crisis Clinician - 988 Call Center

UPMC; Pittsburgh (Allegheny County); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Sign-on bonus eligible

Job summary

UPMC’s resolve Crisis Service in partnership with 988/Lifeline is looking for Crisis Clinicians to join our Phone Center to help serve Allegheny County consumers. As a Crisis Clinician you will provide crisis support through active listening and work with the consumer to develop a plan that works for the identified needs.

This position works on site at resolve Crisis Services, evening hours. This position does require every other weekend as well as holidays as needed.

Responsibilities

• Successfully participate in and complete Crisis Clinician orientation process.
• Work with department staff to develop assessment, de-escalation, documentation, and motivational interviewing skills.
• Learn to utilize the Electronic Medical Record to obtain relevant information and complete documentation.
• Provide supportive counseling to consumers to promote stability by utilizing a person centered, strength-based model of intervention.
• Work efficiently and independently in crisis setting.
• Support consumer and negotiate appropriate referral services.
• Consults with the Clinician II and Clinician III to establish disposition plans.
• Meets documentation expectations and completes all required paperwork.
• Completes face to face crisis assessments.
• Responds to telephone calls from consumer(s), community, and natural supports.
• Manages crisis situations effectively using positive approaches.
• Participate in interdisciplinary activities such as trainings and staff meetings.
• Completes case reviews
• Provides lethality assessments to determine appropriate levels of care
• Consultation with supervisor or senior leadership on calls that endorse safety or lethality concerns
• Comfortable in managing high call volume and fast pace environment

Job description

UPMC’s resolve Crisis Service in partnership with 988/Lifeline is looking for Crisis Clinicians to join our Phone Center to help serve Allegheny County consumers. As a Crisis Clinician you will provide crisis support through active listening and work with the consumer to develop a plan that works for the identified needs.

This position works on site at resolve Crisis Services, evening hours. This position does require every other weekend as well as holidays as needed.

Crisis Clinician levels from Associate, Clin I and Clin II will be considered for this role. The title and pay rate for these positions may vary depending on education level and years of experience.

Crisis Clinicians are Sign on Bonus eligible!

$3,500 with a 2 year commitment

$5,000 with a 3 year commitment

Responsibilities:

• Successfully participate in and complete Crisis Clinician orientation process.
• Work with department staff to develop assessment, de-escalation, documentation, and motivational interviewing skills.
• Learn to utilize the Electronic Medical Record to obtain relevant information and complete documentation.
• Provide supportive counseling to consumers to promote stability by utilizing a person centered, strength-based model of intervention.
• Work efficiently and independently in crisis setting.
• Support consumer and negotiate appropriate referral services.
• Consults with the Clinician II and Clinician III to establish disposition plans.
• Meets documentation expectations and completes all required paperwork.
• Completes face to face crisis assessments.
• Responds to telephone calls from consumer(s), community, and natural supports.
• Manages crisis situations effectively using positive approaches.
• Participate in interdisciplinary activities such as trainings and staff meetings.
• Completes case reviews
• Provides lethality assessments to determine appropriate levels of care
• Consultation with supervisor or senior leadership on calls that endorse safety or lethality concerns
• Comfortable in managing high call volume and fast pace environment