Associate, Crisis Clinician - 988 Chat/Text

UPMC; Pittsburgh (Allegheny County); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

UPMC Resolve Crisis Service seeks Crisis Clinicians to support Allegheny County residents through chat and text platforms. On-site work with rotating 24/7 shifts, including weekends and holidays. Multiple clinician levels and a sign-on bonus are available based on education and experience.

Role focuses on emotional support, crisis assessment, and risk management using written communication. Documentation in EMR and collaboration with clinicians are essential to provide timely, person-centered

Qualifications

• Experience delivering crisis support via chat/text platforms.
• Comfort with crisis intervention in virtual settings.
• Able to maintain engagement and rapport through written communication.

Responsibilities

• Provide emotional support to individuals in distress via chat and text.
• Assess risk and develop safety plans with texters.
• Document interactions accurately in the EMR.
• Coordinate with clinicians to determine disposition and referrals.
• Participate in trainings and team meetings.
• Build rapport and guide conversations toward goals.

Skills

Emotional support

Crisis assessment

Written communication

Risk assessment

Crisis intervention

Tools

EMR

Job description

UPMC’s resolve Crisis Service in partnership with 988/Lifeline is looking for Crisis Clinicians to join our Crisis Chat Text Program to help serve Allegheny County consumers. As a Crisis Clinician you will provide emotional support to individuals experiencing emotional distress through online chat and text-based platforms. This role requires a strong understanding of clinical interventions, crisis assessment, and the unique dynamics of providing support through written communication. Clinicians must be skilled in adapting traditional crisis intervention techniques to a virtual environment while maintaining engagement, rapport, and therapeutic connection. Additionally, the Crisis Clinician Associate is expected to utilize established best practices for chat and text services, including effective written communication, establishing meaningful contact, assessing risk, and delivering timely, person-centered crisis support.

This position works on site at resolve Crisis Services, rotating hours to provide 24/7 service. This position does require weekends as well as holidays as needed.

Crisis Clinician levels from Associate, Clin I and Clin II will be considered for this role. The title and pay rate for these positions may vary depending on education level and years of experience.

Sign on Bonus eligible!

• $3,500 with a 2 year commitment
• $5,000 with a 3 year commitment

Responsibilities:

• Successfully participate in and complete Crisis Clinician orientation process.
• Learn to utilize the Electronic Medical Record to obtain relevant information and complete documentation.
• Provide supportive counseling to consumers to promote stability by utilizing a person centered, strength-based model of intervention.
• Work efficiently and independently in crisis setting.
• Support consumer and negotiate appropriate referral services.
• Consults with the Clinician II or Clinician III to establish disposition plans.
• Meets documentation expectations and completes all required paperwork.
• Manages crisis situations effectively using positive approaches.
• Participate in interdisciplinary activities such as trainings and staff meetings.
• Completes case reviews.
• Walk individuals through building rapport, exploring crisis, identifying a goal, discovering next steps and ending the conversation
• Provide crisis interventions that empowers texters/chatters
• Identifying safety or lethality risks, working with texter/chatter to develop a safety plan designed for the individual
• Offering 24/7 crisis chat text support to our community