211 Crisis Supervisor

United Way of Connecticut Inc; Rocky Hill (CT); Ibrido; USD 38.000 - 48.000; Tempo pieno

Vantaggi offerti da questo lavoro

401(k) 5% match

Paid Time Off

13 paid holidays

Health benefits including premium

Tuition reimbursement

Public Service Loan Forgiveness

Professional development

Hybrid work arrangement

Descrizione del lavoro

United Way of Connecticut Inc. is seeking a Crisis Supervisor to oversee the 2-1-1 crisis call center staff providing 24/7 support to individuals in crisis. You will lead, mentor and debrief a dedicated team handling calls, chats, and texts, ensuring compassionate, high-quality responses.

Training occurs 8 weeks, with pay range $27.91-$34.89 per hour plus shift differential. After training, the role becomes hybrid (in-office and remote) with strong professional development opportunities.

Competenze

• Ability to supervise crisis staff and debrief after calls, chats, and texts.
• Provide feedback and mentorship to team members.
• Fill in on calls when team members are absent.

Mansioni

• Supervise the first line of help to youth and adults in crisis.
• Monitor calls and reviews to ensure quality, provide feedback.
• Mentor and train staff; pitch in on calls when needed.

Conoscenze

Staff supervision

Crisis support

Quality monitoring

Mentorship

Descrizione del lavoro

Crisis Supervisor

We are looking for a compassionate, flexible, detail-oriented person to supervise the first line of help to youth and adults experiencing a crisis situation or severe emotional distress. You will serve as an essential member of the team of people staffing 2-1-1's 24/7 crisis call center who together also field calls referred through the National Suicide Prevention Lifeline. You will provide support, leadership, and mentorship to the talented, dedicated team of individuals responding to calls.

What you will do

• You will provide support and supervision to staff, debriefing with crisis call team members after calls, chats, and texts and offering training and mentorship to employees.
• You will ensure the quality of the team's work by monitoring calls, reviewing documentation, and offering feedback to team members.
• You will fill in when needed on calls, pitching in when team members are absent.

Why you should work here

• Competitive pay plus a terrific suite of benefits
• An environment where you will constantly be learning, including professional development and opportunities for growth within United Way
• The opportunity to be part of a team of individuals passionate about raising the quality of crisis care in our communities

Requirements

Traning:

Training takes place Monday – Friday, 8a – 4:30p regardless of work shift, for approximately 8 weeks.

The Pay & Benefits:

$27.91-$34.89 per hour pay rate PLUS shift differential

Spanish- or Portuguese-speaking applicants who pass certification and are hired will get an additional $.75 per hour (or an additional $1.50 per hour for both languages) after 90 days on the job

• An outright 5% 401(k) contribution.
• Paid Time Off – you begin accruing immediately!
• 13 paid holidays per year or special pay for worked holidays
• Generous health benefits including 80% coverage of your medical plan premium and deductible.
• Tuition reimbursement after 1 year
• Employment at UWC counts toward Public Service Student Loan Forgiveness.
• Supportive, culturally diverse, and inclusive company culture.
• Comprehensive training of 8 weeks*
• And more! After job training, position will be hybrid (in office and remote).