211 Crisis Supervisor

United Way of Connecticut, Inc.; Rocky Hill (CT); Hybrid; USD 38,000 - 48,000; Full time

Benefits offered by this job

401(k) match

Paid time off

Paid holidays

Health benefits

Tuition reimbursement

PSLF eligible

Inclusive culture

8-week training

Hybrid work

Job summary

United Way of Connecticut, Inc. is seeking a Crisis Supervisor to lead the first line of help for youth and adults in crisis, staffing 2-1-1's 24/7 crisis call center and coordinating calls through the Lifeline network.

The role emphasizes leadership, mentorship, and ensuring high-quality responses to those in distress. The position offers comprehensive benefits and a pathway to contribute to better crisis care in our communities.

Qualifications

• Experience supervising staff in fast-paced crisis or call-center environments.
• Strong leadership and mentorship abilities.
• Comfort with debriefing after calls and providing training.

Responsibilities

• Provide supervision to crisis call staff; conduct debriefings after calls, chats, and texts; offer training and mentorship to employees.
• Ensure quality of team work by monitoring calls, reviewing documentation, and providing feedback.
• Fill in on calls when needed and cover for absent team members.

Job description

Crisis Supervisor

We are looking for a compassionate, flexible, detail-oriented person to supervise the first line of help to youth and adults experiencing a crisis situation or severe emotional distress. You will serve as an essential member of the team of people staffing 2-1-1's 24/7 crisis call center who together also field calls referred through the National Suicide Prevention Lifeline. You will provide support, leadership, and mentorship to the talented, dedicated team of individuals responding to calls.

Description

Crisis Supervisor

We are looking for a compassionate, flexible, detail-oriented person to supervise the first line of help to youth and adults experiencing a crisis situation or severe emotional distress. You will serve as an essential member of the team of people staffing 2-1-1's 24/7 crisis call center who together also field calls referred through the National Suicide Prevention Lifeline. You will provide support, leadership, and mentorship to the talented, dedicated team of individuals responding to calls.

What You Will Do

• You will provide support and supervision to staff, debriefing with crisis call team members after calls, chats, and texts and offering training and mentorship to employees.
• You will ensure the quality of the team's work by monitoring calls, reviewing documentation, and offering feedback to team members.
• You will fill in when needed on calls, pitching in when team members are absent.

Why you should work here

• Competitive pay plus a terrific suite of benefits
• An environment where you will constantly be learning, including professional development and opportunities for growth within United Way
• The opportunity to be part of a team of individuals passionate about raising the quality of crisis care in our communities

Requirements

Traning:

Training takes place Monday – Friday, 8a – 4:30p regardless of work shift, for approximately 8 weeks.

The Pay & Benefits:

$27.91-$34.89 per hour pay rate PLUS shift differential

Spanish- or Portuguese-speaking applicants who pass certification and are hired will get an additional $.75 per hour (or an additional $1.50 per hour for both languages) after 90 days on the job

• An outright 5% 401(k) contribution.
• Paid Time Off – you begin accruing immediately!
• 13 paid holidays per year or special pay for worked holidays
• Generous health benefits including 80% coverage of your medical plan premium and deductible.
• Tuition reimbursement after 1 year
• Employment at UWC counts toward Public Service Student Loan Forgiveness.
• Supportive, culturally diverse, and inclusive company culture.
• Comprehensive training of 8 weeks*
• And more! After job training, position will be hybrid (in office and remote).