Crisis Care Navigator & Case Manager

Ada S. McKinley Community Services, Inc; Chicago (IL); On-site; USD 48,000 - 52,000; Full time

Benefits offered by this job

Paid vacation

Paid Sick Time

12 Paid Holidays

Medical

Dental

Vision

403(b) Plan

Life Insurance

Long-term & short-term disability

Employee assistance program (EAP)

Family medical leave

Tuition reimbursement

Job summary

Ada S. McKinley Community Services, Inc is seeking a Crisis Continuum of Care Case Manager to coordinate care for individuals in behavioral health crises across MRSS, crisis stabilization, and related programs.

The role emphasizes trauma-informed, recovery-oriented, and person-centered approaches within a multidisciplinary team. Responsibilities include care coordination, post-crisis engagement, and referrals to medical, housing, and community resources, with an emphasis on documentation and

Qualifications

• Bachelor's degree in Social Work, Psychology, Counseling, Human Services, or related behavioral health field.
• Must qualify as a Mental Health Professional (MHP) under Illinois DHS guidelines.
• Bilingual candidates strongly preferred.
• Experience in behavioral health case management, crisis intervention, community mental health, or hospital discharge planning preferred.

Responsibilities

• Provide care coordination and stabilization services across MRSS, Crisis Stabilization Services, and the 590 Crisis Program.
• Conduct post-crisis follow-up and engagement to promote stabilization and reduce repeat crisis utilization.
• Coordinate referrals to outpatient behavioral health, psychiatry, primary care, housing, benefits, peer support, substance use treatment, and community resources.
• Collaborate with hospitals, schools, law enforcement, 988, 590 crisis hotline, community agencies, and other providers to ensure continuity of care.
• Assist with psychiatric discharge planning and transitions from crisis services.
• Develop individualized service plans and safety plans with clients and families.
• Maintain documentation in accordance with Medicaid, DHS, CARF, licensing, and agency standards.

Skills

Case management

Crisis intervention

Communication

Documentation

Collaboration

Education

Bachelor's degree in Social Work or related

Mental Health Professional (MHP) credential

Job description

Ada S. McKinley Community Services, Inc is seeking a Crisis Continuum of Care Case Manager to coordinate care for individuals in behavioral health crises across MRSS, crisis stabilization, and related programs.

The role emphasizes trauma-informed, recovery-oriented, and person-centered approaches within a multidisciplinary team. Responsibilities include care coordination, post-crisis engagement, and referrals to medical, housing, and community resources, with an emphasis on documentation and