Crisis & Access Operations Lead

Appone; Cadillac (MI); On-site; USD 86,000 - 96,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Pension/Retirement Plan

Paid Time Off

Holidays

Employee Assistance Program

Disability Insurance

Job summary

Northern Lakes CMH Authority in Cadillac seeks a Crisis/Access Operations Manager to lead day-to-day crisis and access services, ensuring compliant operations and effective staff management across counties.

The role requires licensure as a Michigan licensed professional and a Master's degree in Social Work, Psychology, or equivalent, with at least five years of clinical and supervisory experience. Expect collaboration with community partners and adherence to regulatory standards.

Qualifications

• Must have Michigan licensure as a fully licensed professional (MSW, LPC, or psychologist preferred; limited psychologist considered).
• Master's Degree in Social Work, Psychology, Licensed Professional Counselor from an accredited university, or a degree in Nursing.
• Minimum of 5 years of clinical experience with administrative supervision required.

Responsibilities

• Oversee day-to-day crisis/access operations across multiple counties.
• Direct supervision of Crisis and Access staff and performance monitoring.
• Coordinate staffing coverage and on-call rotations; manage priorities and workflow.
• Collaborate with jail liaisons and community partners to improve access to behavioral health services.
• Monitor compliance with Medicaid, MDHHS, CARF, and internal policies; support QM/IM reviews.
• Lead Utilization Management functions and co-chair related committees; ensure clinical documentation accuracy.

Skills

Licensure compliance

Administrative supervision

Education

Master's Degree in Social Work, Psychology, LPC, or Nursing

Job description

Northern Lakes CMH Authority in Cadillac seeks a Crisis/Access Operations Manager to lead day-to-day crisis and access services, ensuring compliant operations and effective staff management across counties.

The role requires licensure as a Michigan licensed professional and a Master's degree in Social Work, Psychology, or equivalent, with at least five years of clinical and supervisory experience. Expect collaboration with community partners and adherence to regulatory standards.