Criminal Defense Case Conversion Specialist

JB Brown Criminal Trial Practice; Birmingham (AL); On-site; USD 60,000 - 75,000; Full time

Job summary

JB Brown Criminal Trial Practice is seeking a Case Coordinator to guide prospective clients through the decision to hire the firm. The role focuses on persuasive conversations, empathetic client handling, and high-volume follow-up in a fast-paced environment.

The ideal candidate excels at closing, managing pricing discussions, and maintaining diligent records within a CRM, while supporting attorneys and staff to ensure smooth client handoffs.

Qualifications

• Experience in persuasion-heavy, emotionally charged, or urgency-based sales environments.

Responsibilities

• Conduct in-depth phone consultations to understand legal needs, explain next steps, and communicate the firm’s value.
• Maintain timely follow-up using CRM systems to maximize conversion rates.
• Collaborate with attorneys and staff to ensure a seamless handoff once a client retains our services.
• Track metrics and maintain accurate records of conversations, follow-ups, and outcomes.
• Provide a high level of empathy, professionalism, and clarity during stressful and emotional client situations.

Skills

Verbal communication

Emotional intelligence

Closing / negotiation

Follow-up discipline

Tools

CRM systems

Job description

JB Brown Criminal Trial Practice is seeking a Case Coordinator to guide prospective clients through the decision to hire the firm. The role focuses on persuasive conversations, empathetic client handling, and high-volume follow-up in a fast-paced environment.

The ideal candidate excels at closing, managing pricing discussions, and maintaining diligent records within a CRM, while supporting attorneys and staff to ensure smooth client handoffs.