Client Solutions Advisor

JB Brown Criminal Trial Practice, LLC; Birmingham (AL); On-site; USD 35,000 - 70,000; Full time

Job summary

A high-performing criminal defense firm is seeking a Client Solutions Advisor in Birmingham, AL. This high-impact role focuses on guiding prospective clients through the decision to hire the firm, emphasizing strong closing and persuasion skills. Ideal candidates will have experience in emotion-heavy sales environments and demonstrate exceptional communication and organizational abilities. The position is full-time, based in-person, and commission-based, with success measured by retainers signed and overall client satisfaction.

Qualifications

• Experience in emotionally charged sales environments is preferred.
• Strong closing mentality and ability to guide clients in payment decisions.
• Ability to stay calm under stress and maintain professionalism.
• Thrives in a fast-paced environment with fluctuating call volume.
• Compassionate tone paired with confident direction.
• Highly organized with strong follow-up discipline.
• Able to stay calm and structured when dealing with people under stress.

Responsibilities

• Serve as the first point of contact for prospective clients.
• Conduct in-depth phone consultations to assess legal needs.
• Manage objections and discuss fees confidently.
• Track metrics and maintain accurate records of conversations.
• Provide empathy and professionalism during client interactions.
• Track metrics and maintain accurate records of conversations, follow-ups, and outcomes.
• Provide a high level of empathy, professionalism, and clarity during stressful and emotional client situations.

Skills

Emotional intelligence

Verbal communication

Persuasion skills

Organization

Sales closing

Job description

JB Brown Criminal Trial Practice is a high‑performing criminal defense firm dedicated to delivering exceptional advocacy and service to people facing the most challenging moments of their lives. Known as The People’s Defender, we combine strategic trial skill with a client‑centered approach rooted in trust, urgency, and clear communication.

We are seeking a Client Solutions Advisor—a driven, persuasive, emotionally intelligent sales professional who can guide prospective clients through the decision to hire our firm. This role is for a closer: someone who can connect quickly, build confidence, overcome objections, and secure paid retainers.

Key Responsibilities

• Serve as the first point of contact for prospective clients, with a focus on converting leads into signed, paying clients.
• Conduct in‑depth phone consultations to understand legal needs, explain next steps, and communicate the firm’s value.
• Manage objections, discuss fees confidently, and guide clients through the hiring and payment process.
• Maintain timely follow‑up using CRM systems to maximize conversion rates.
• Collaborate with attorneys and staff to ensure a seamless handoff once a client retains our services.
• Track metrics and maintain accurate records of conversations, follow‑ups, and outcomes.
• Provide a high level of empathy, professionalism, and clarity during stressful and emotional client situations.

What This Role Is

A high‑impact sales and closing role. Success is measured by:

• Retainers signed
• Payment conversions
• Lead follow‑up speed
• Overall client satisfaction with the initial experience

What This Role Is Not

• Not a basic intake role taking down information
• Not customer service or administrative support
• Not a legal assistant position

Preferred Background & Experience

Candidates with experience in persuasion‑heavy, emotionally charged, or urgency‑based sales environments perform exceptionally well here. Strong consideration will be given to candidates with experience in:

• Rehab admissions / treatment center intake
• Car sales, finance managers, desk managers, or closers
• High‑ticket phone sales or call‑center sales roles
• Insurance sales
• Bail bonds intake
• Collections or payment negotiation roles
• Any role requiring confident conversations about pricing, urgency, and objection handling

Ideal Candidate Traits

• Exceptional verbal communication and emotional intelligence
• Strong closer mentality; can ask for the sale and secure commitment
• Comfortable discussing fees and guiding people into payment decisions
• Thrives in a fast‑paced environment with fluctuating call volume
• Compassionate tone paired with confident direction
• Highly organized with strong follow‑up discipline
• Able to stay calm and structured when dealing with people under stress

Details

• This is a commission‑based, in‑person role in our Birmingham office.

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Consulting, Information Technology, and Sales

Industries

• Legal Services