Case Coordinator

Alexander Shunnarah Trial Attorneys; Birmingham (AL); On-site; USD 60,000 - 75,000; Full time

Job summary

Alexander Shunnarah Trial Attorneys in Alabama seeks a Case Coordinator to guide prospective clients through the hire decision. You will conduct in-depth consultations, follow up via CRM, and work with attorneys to ensure a smooth handoff when clients retain services.

Ideal candidates have experience in high-pressure, persuade-heavy sales and can discuss pricing confidently while maintaining empathy and professionalism in stressful situations.

Qualifications

• Experience in persuasion-heavy, urgency-based sales environments.
• Strong closing mentality and ability to secure commitment.
• Comfort discussing pricing and guiding people into payment decisions.
• Highly organized with strong follow-up discipline.

Responsibilities

• Conduct in-depth phone consultations to understand legal needs and explain next steps.
• Maintain timely follow-up using CRM systems to maximize conversion rates.
• Collaborate with attorneys and staff to ensure a seamless handoff after client retention.
• Track metrics and maintain accurate records of conversations and outcomes.
• Provide empathy, professionalism, and clarity during stressful client situations.

Skills

Verbal communication

Emotional intelligence

Closing skills

Tools

CRM

Job description

Alexander Shunnarah Trial Attorneys is a rapidly growing personal injury law firm based in Alabama with offices across the nation. We handle complex cases and provide each attorney and staff with the support they need enabling us to best serve our clients. Our attorneys and staff pride themselves on their skill set, experience, compassion, and commitment. We are dedicated to giving our clients the utmost attention and care while fighting for them to get what they deserve.

At Alexander Shunnarah Trial Attorneys, we take a real approach. We are innovative, always finding ways to be better, and have a go‑getter mentality across the board. Each team member plays a critical role in our mission. We know our people are what makes us great. If you’re looking for a career where you can help make a difference in the lives of others alongside a supportive team, we encourage you to apply!

What We Value

• Client Commitment
• Integrity
• A Will to Win
• Teamwork
• Personal Accountability
• Passion

While this posting appears on the Alexander Shunnarah Trial Attorneys careers site, please note that this position is with JB Brown Criminal Trial Practice.

JB Brown Criminal Trial Practice

JB Brown Criminal Trial Practice is a high‑performing criminal defense firm dedicated to delivering exceptional advocacy and service to people facing the most challenging moments of their lives. Known as The People’s Defender, we combine strategic trial skill with a client‑centered approach rooted in trust, urgency, and clear communication.

Case Coordinator

We are seeking a Case Coordinator—a driven, persuasive, emotionally intelligent sales professional who can guide prospective clients through the decision to hire our firm.

Key Responsibilities

• Conduct in‑depth phone consultations to understand legal needs, explain next steps, and communicate the firm’s value.
• Maintain timely follow‑up using CRM systems to maximize conversion rates.
• Collaborate with attorneys and staff to ensure a seamless handoff once a client retains our services.
• Track metrics and maintain accurate records of conversations, follow‑ups, and outcomes.
• Provide a high level of empathy, professionalism, and clarity during stressful and emotional client situations.

What This Role Is Not

• Not a basic intake role taking down information
• Not customer service or administrative support
• Not a legal assistant position

Preferred Background & Experience

Candidates with experience in persuasion‑heavy, emotionally charged, or urgency‑based sales environments perform exceptionally well here. Strong consideration will be given to candidates with experience in:

• Rehab admissions / treatment center intake
• Car sales, finance managers, desk managers, or closers
• High‑ticket phone sales or call‑center sales roles
• Insurance sales
• Bail bonds intake
• Collections or payment negotiation roles
• Any role requiring confident conversations about pricing, urgency, and objection handling

Ideal Candidate Traits

• Exceptional verbal communication and emotional intelligence
• Strong closer mentality; can ask for the sale and secure commitment
• Comfortable discussing fees and guiding people into payment decisions
• Thrives in a fast‑paced environment with fluctuating call volume
• Compassionate tone paired with confident direction
• Highly organized with strong follow‑up discipline
• Able to stay calm and structured when dealing with people under stress

Details

• Base hourly rate plus commission. Typical earnings range from $60,000–$75,000 annually, with the opportunity to exceed this range as commission scales uncapped with performance.

Alexander Shunnarah Trial Attorneys is committed to a diverse and inclusive workplace. Alexander Shunnarah Trial Attorneys is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please email [e-mail].