Case Coordinator

JB Brown Criminal Trial Practice; Birmingham (AL); On-site; USD 60,000 - 75,000; Full time

Job summary

JB Brown Criminal Trial Practice is seeking a Case Coordinator to guide prospective clients through the decision to hire the firm. The role focuses on persuasive conversations, empathetic client handling, and high-volume follow-up in a fast-paced environment.

The ideal candidate excels at closing, managing pricing discussions, and maintaining diligent records within a CRM, while supporting attorneys and staff to ensure smooth client handoffs.

Qualifications

• Experience in persuasion-heavy, emotionally charged, or urgency-based sales environments.

Responsibilities

• Conduct in-depth phone consultations to understand legal needs, explain next steps, and communicate the firm’s value.
• Maintain timely follow-up using CRM systems to maximize conversion rates.
• Collaborate with attorneys and staff to ensure a seamless handoff once a client retains our services.
• Track metrics and maintain accurate records of conversations, follow-ups, and outcomes.
• Provide a high level of empathy, professionalism, and clarity during stressful and emotional client situations.

Skills

Verbal communication

Emotional intelligence

Closing / negotiation

Follow-up discipline

Tools

CRM systems

Job description

JB Brown Criminal Trial Practice is a high-performing criminal defense firm dedicated to delivering exceptional advocacy and service to people facing the most challenging moments of their lives. Known asThe People’s Defender, we combine strategic trial skill with a client-centered approach rooted in trust, urgency, and clear communication.

We are seeking a Case Coordinator —a driven, persuasive, emotionally intelligent sales professional who can guide prospective clients through the decision to hire our firm.

Key Responsibilities

• Conduct in-depth phone consultations to understand legal needs, explain next steps, and communicate the firm’s value.

• Maintain timely follow-up using CRM systems to maximize conversion rates.

• Collaborate with attorneys and staff to ensure a seamless handoff once a client retains our services.

• Track metrics and maintain accurate records of conversations, follow-ups, and outcomes.

• Provide a high level of empathy, professionalism, and clarity during stressful and emotional client situations.

What This RoleIs Not

• Not a basic intake role taking down information

• Not customer service or administrative support

• Not a legal assistant position

Preferred Background & Experience

Candidates with experience in persuasion-heavy, emotionally charged, or urgency-based sales environments perform exceptionally well here. Strong consideration will be given to candidates with experience in:

• Rehab admissions / treatment center intake

• Car sales, finance managers, desk managers, or closers

• High-ticket phone sales or call-center sales roles

• Insurance sales

• Bail bonds intake

• Collections or payment negotiation roles

• Any role requiring confident conversations about pricing, urgency, and objection handling

Ideal Candidate Traits

• Exceptional verbal communication and emotional intelligence

• Strong closer mentality; can ask for the sale and secure commitment

• Comfortable discussing fees and guiding people into payment decisions

• Thrives in a fast-paced environment with fluctuating call volume

• Compassionate tone paired with confident direction

• Highly organized with strong follow-up discipline

• Able to stay calm and structured when dealing with people under stress

Compensation Details

• Base hourly rate plus commission. Typical earnings range from $60,000–$75,000 annually, with the opportunity to exceed this range as commission scales uncapped with performance.